Should I Send This Back?

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Originally Posted by Dizza

They asked me to take photos and send them to an email address. I did and was told that they would need to complete some paperwork and send it to management for them to approve...:eek:

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standard process now days, not just tiger who do that.

I thought wow! thats terrible!
then rubbed the monitor and the coffee stain come off:angel::angel::angel:

That's pathetic, and why they have such a bad name.
It's not worth the hassle for such a small item.
If it was me, I would've exchanged it straight over.

Yet, on the other hand..
I was at Bunnings yesterday ( for a work sales promotion) & the mower dept sales guy brought out to the front, a Ryobi brushcutter that refused to start. It looked like a contractor had used it on 20 jobs, it was in disgraceful condition & certainly was due for a service at least. So the customer brings out a sales receipt from November last year:eek: and they disappear back inside. 10 minutes later he walks past me with a brand new brushcutter.

Now in my opinion, its blokes like me that subsidize this attitude.. people seem to think that warranty covers everything..
If it were me, I would have sent him packing off to get it serviced..

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Originally Posted by DeeJay

Yet, on the other hand..
I was at Bunnings yesterday ( for a work sales promotion) & the mower dept sales guy brought out to the front, a Ryobi brushcutter that refused to start. It looked like a contractor had used it on 20 jobs, it was in disgraceful condition & certainly was due for a service at least. So the customer brings out a sales receipt from November last year:eek: and they disappear back inside. 10 minutes later he walks past me with a brand new brushcutter.

Now in my opinion, its blokes like me that subsidize this attitude.. people seem to think that warranty covers everything..
If it were me, I would have sent him packing off to get it serviced..

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That's just a **** take on Bunnings part. As you said, I'd have shown him the door too! That said, we're on here talking about it, and if each of us who sees this now goes into Bunnings and spends $50 over the next 6 months, its paid if for then to do that! Great advertising!

Ooh, never seen it work.... They said don't dodge the swear filter so I didn't.. Typed it in not thinkin it was swearing... :p

I have managed different stores for the past 25 years & although I would be reluctant to do an exchange on a 10 month old item I would always exchange or refund on a faulty or damaged item.
Good customer relations.
Exchange is at cost & on most occasions the supplier would replace the item for the store anyway.
If a customer told me an item didn't work or was damaged when opened I wouldn't argue or question the customer, just do the exchange.
Not good business to call your customers liars!
Jonesfam

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Originally Posted by jonesfam

Not good business to call your customers liars!

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everyone lies

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Originally Posted by jonesfam

Not good business to call your customers liars!
Jonesfam

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From my long experience in dealing with the public in retail they do have a good habit of " bending the truth "

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Originally Posted by Reads90

From my long experience in dealing with the public in retail they do have a good habit of " bending the truth "

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Coming from an electronics retail background i have to agree. One of our most common and frustrating ones is

'yes i know i bought it 3 months ago. I only opened it today, and when i took it out of the box X was missing'

Drives me crazy but more often than not consumer law is on the customer's side.

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Originally Posted by jonesfam

Exchange is at cost & on most occasions the supplier would replace the item for the store anyway.
If a customer told me an item didn't work or was damaged when opened I wouldn't argue or question the customer, just do the exchange.
Not good business to call your customers liars!
Jonesfam

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For an item of higher value retailers cannot always count on it being replaced and often need to ensure nobody is doing the dodgys. :p For a $20 tyre deflator you would think they would replace it without questions. I mean, how much difference can $20 really make?
Especially when the customer has spent more than $3000 with you in the past (front and rear bar for the old mans 100 series + a roof rack + a winch)
It just doesn't make sense to me.

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Originally Posted by FenianEel

That's pathetic, and why they have such a bad name.
It's not worth the hassle for such a small item.
If it was me, I would've exchanged it straight over.

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I'm not too fussed about waiting for a resolution, i'm very interested in seeing whether or not they are happy to replace it. I'm a communications student so i have far too much time on my hands anyway ;)

I'm sure i can find a place to incorporate my experience into one of my assignments. :p

Dizza