Thread: I need to talk to an Australian

That it is what happens when important services are privatised
Not only Telstra is lousy look what happens with Australian Post.
I do not like to know what will be if the smart politicians privatize our water

Originally Posted by Chucaro

That it is what happens when important services are privatised
(

as much as i agree, from a legal standpoint, mobile arnt anything special or considered special. they will always be a best effort service.

ive never worked in mobile infrastructure, but i have worked in telco infrastructure and done a bit of research into mobile.

please dont take this as a defence for telstra, just an explanation of whats happening, really it affects all mobile carriers.

Originally Posted by Sitec

Funny this should come up... The tower locally can't keep up with the demand, so much so that there are loads of complaints...

big problem for every company. once all the slots in the tower is full, its full.
build more towers you say? easier said than done. sometimes you cant build more towers due to spectrum limitation. also you cant put a tower anywhere. all the good places to put a tower are already taken, or the council/local group have a cry and wont allow it to be built.

Originally Posted by Sitec

only to finally have someone in OZ ring me up and tell me that the problem is not going to be rectified soon

generally means the council wont let them.

Originally Posted by Sitec

and that they're happy to sever my Bigpond contract free of charge,

its actually in your contract that it can be canceled due to poor service. ask vodaphone, lol

Originally Posted by Sitec

Trouble is, Optus use Telstra towers, so they get dropped first!

this isnt true. optus might rent tower space to put their own cells up, but all they are doing is renting the physical metal that is the tower.

optus might also rent telstra backhaul, but they will have a contract with Telstra for this and the link will be separate from telstra traffic. this optus link might not be big enough, and they cant upgrade it either due to council.

Originally Posted by Sitec

To make it worse, they're ringing up locals offering 4G.... 4G is only available in Adelaide! How are they allowed to get away with it!!!

what do you mean get away with it? if 4g is not in your area, tell them, end the call?

Originally Posted by Sitec

So annoyed with Telstra!!!

why are you only annoyed with telstra? why not optus or vodafone? they too aren't meeting your service expectations.

Originally Posted by Eevo

what do you mean get away with it? if 4g is not in your area, tell them, end the call?

why are you only annoyed with telstra? why not optus or vodafone? they too aren't meeting your service expectations.

What I mean is, they are knowingly ringing people out of a 4G area and offering them a service they can not yet provide, extracting cash from them for that 'service' because they know no better... (It would be a bit like you going into your local Holden dealer, buying a V8 Comode with all the bells and whistles, but upon delivery you receive a bottom line V6, and the sales rep says "it's ok sir, we'll post you the other two pistons when we get round to making them")......

As for only being annoyed with Telstra... yeah, damn right I am. When we first tried Vodafone we spoke to people in Oz. They happily admitted that there is poor service in our area, we should have never been sold the contract, and they apologised profusely! Optus were aware of black spots in our area, the guy I dealt with worked in Adelaide and lives 5 kms up the road. Again they were so helpful, and refunded us which is when we had to bite our lips and return to Telstra.... (The reason we left them in the first place was because when we bought our block, it had a land line... We call Telstra... We'd like to connect up, oh, and we'd also like to use the Internet" "no problem, we can do that!"... Well, long story short, the phone line was shocking, we are the last house in the line, oh, and that line is split using something called a 'dax', so we were never going to be able to get Internet!! Took 6 months of fighting to get out of that contract), so yes I'm royally annoyed with Telstra as they are a bunch of money grabbing incompetent muppets!! One of the local engineers who we see about in his Falcon Wagon was happy to tell me that there is room for three tilt-able panels on the local tower, but there is only one... and when it gets congested that 1 panel tilts down and makes its pick up area smaller so it no longer has a work load! He also mentioned that several home made repeater stations had been found locally by people trying to get decent service!!! Bear in mind this is 50km north of Adelaide and not in Whoop Whoop!! That's how he explained it anyhow. Until Vodafone build the proposed new tower locally we are stuck with a substandard service from a substandard company! There!! Rant over!!!!!!!

I don't meant to be rude but people should do their own research before signing a contract over the phone.
I did a coverage search, 4g is available just down the road in gawler.

Also telstra no longer do outbound sales. It would of been done by a 3rd party
group called TSA. They will say anything to get you to sign up.
Hence why telstra was happy to break the contrAct cause they know it should never of been done in the first place. Beware of TSA.


I've never heard of a dax. Gt any more info?


Home made repeaters are illegal. They **** up the network for everyone else. You don't want to be caught by the acma with one as you will be looking a very big fine in the order of several thousand.


I know the area you live in, it is whoop whoop.
I think it even has a rural classification.


I can't say I've had any service issues up your way. Even when in my plane flying out of gawler I have good reception at ten thousand feet.:[/QUOTE]

Interesting this sort of thread has come up now. My son has just moved back into his house, replaced after a fire. About three weeks ago the house was ready for occupation except for a gas connection and council inspection. Telstra was asked to connect the phone, and reported that it was connected. Two and a half weeks ago my son plugged in a phone and found no dial tone. Took about a minute to find out why - the lead-in sticking out of the house was coiled up neatly and connected to nothing. It took two and a half weeks of daily or more often calls to Telstra before they would admit it was not connected - every time they said it was. Today a technician came and connected it.

Problem solved - well, sort of. The phone line connected has the wrong number, after their paying to retain the original number and having it diverted to a mobile for thirteen months!

John

Originally Posted by Eevo

I don't meant to be rude but people should do their own research before signing a contract over the phone.
I did a coverage search, 4g is available just down the road in gawler.

Also telstra no longer do outbound sales. It would of been done by a 3rd party
group called TSA. They will say anything to get you to sign up.
Hence why telstra was happy to break the contrAct cause they know it should never of been done in the first place. Beware of TSA.


I've never heard of a dax. Gt any more info?


Home made repeaters are illegal. They **** up the network for everyone else. You don't want to be caught by the acma with one as you will be looking a very big fine in the order of several thousand.


I know the area you live in, it is whoop whoop.
I think it even has a rural classification.


I can't say I've had any service issues up your way. Even when in my plane flying out of gawler I have good reception at ten thousand feet.:

[/QUOTE]

We're on the border of whoop whoop!! The house and wife's car is just inside the burbs circle.... The workshop, 101 and my car are are in whoop whoop!!! As for home made repeaters.. Yeah, I know. Said engineer said exactly the same!

Re 4G... Pass thru Gawler most days and the phone screen has never said '4G'... A lot of the time at work, in Kalbeeba it drops from '3G' to 'E'.

Re 'Dax'.. I believe it to be a devise that turns one line into two when they're short of lines... We now have those stupid yellow posts here there and everywhere as they put new fibre optic lines in recently... Phones r still no better tho!

As for doing research.... Silly me for assuming a Telstra socket can be connected to a Telstra line and give me a reliable phone!!!! Even more silly of me (when moving into an area) to think that the Internet they promise in the shop will work..... Really?????? Do you go into Coles and research to see if the food this week is going to kill you???? Come on! Some of us spend every day working outdoors, or their evenings doing voli work.. not sat looking into something that its usually safe to say should work!!!

TSA.. If Telstra know it should have never been done, why are they using such people as TSA... who portray they are Telstra....? Another example of how useless they are!

I'm guessing you work in the industry, poss even for Telstra.. Not holding that against you tho. A job is a job, and believing in the product you sell is even better. I do! What I disagree with is Telstra's below average way in which they go about things. A lot of people spend a lot of money with them as they are the only option. You only have to look on the net, Bookface and the like at the amount of negative feedback.. It seems the bigger companies can get away with it, whereas the smaller 'Jo Blow' who deals direct with with the public without the option of hiding behind their army of overseas unhelpful call centers is always in the firing line to produce the goods, or replace faulty goods, and have his/her name tarnished locally etc... If there was an affordable, reliable option two, Telstra wouldn't last 5 min!

Originally Posted by Sitec

Re 4G... Pass thru Gawler most days and the phone screen has never said '4G'... A lot of the time at work, in Kalbeeba it drops from '3G' to 'E'.

i havnt been to gawler since i got my 4g phone so i cant comment.
E = Edge = 2g.
site note, in some places where there is excess 2g, that are turning part of it off (the excess bit), and converting that frequency to 4g.

Originally Posted by Sitec

Re 'Dax'.. I believe it to be a devise that turns one line into two when they're short of lines... We now have those stupid yellow posts here there and everywhere as they put new fibre optic lines in recently... Phones r still no better tho!

sounds like a bridge tap

edit: might of found it, DACS
[ame="http://en.wikipedia.org/wiki/Digital_Access_Carrier_System"]Digital Access Carrier System - Wikipedia, the free encyclopedia[/ame]
im not familiar with it, but its some kind of pair gain system.
pair gain = no ADSL.

Originally Posted by Sitec

As for doing research.... Silly me for assuming a Telstra socket can be connected to a Telstra line and give me a reliable phone!!!! Even more silly of me (when moving into an area) to think that the Internet they promise in the shop will work..... Really??????

i'll need to go back and reread your post but i thought we were talking about internet, not phone.

i doubt they promised it. actually i would be worried if they did promise. all the documentation ive seen says there is no guarantee until the tech rocks up and gets it working. for example, im in the process of moving to bridgewater.
using a few systems at work ive check to see if i can get ADSL. the system says i SHOULD be able to get it but until the tech gets out there, its not guaranteed. tech appointment next week.

Originally Posted by Sitec

Do you go into Coles and research to see if the food this week is going to kill you???? Come on! Some of us spend every day working outdoors, or their evenings doing voli work.. not sat looking into something that its usually safe to say should work!!!

food and internet are like apples and oranges.
telstra (or any other company) are under no obligation to give you internet. (phone is different, there is a legal obligation there)

Originally Posted by Sitec

TSA.. If Telstra know it should have never been done, why are they using such people as TSA... who portray they are Telstra....? Another example of how useless they are!

cant agree with you more!
i dont know how long ago they called you but i had heard they were no longer using TSA for those reasons. not 100% sure.

Originally Posted by Sitec

I'm guessing you work in the industry, poss even for Telstra.. Not holding that against you tho. A job is a job, and believing in the product you sell is even better. I do! What I disagree with is Telstra's below average way in which they go about things. A lot of people spend a lot of money with them as they are the only option. You only have to look on the net, Bookface and the like at the amount of negative feedback.. It seems the bigger companies can get away with it, whereas the smaller 'Jo Blow' who deals direct with with the public without the option of hiding behind their army of overseas unhelpful call centers is always in the firing line to produce the goods, or replace faulty goods, and have his/her name tarnished locally etc... If there was an affordable, reliable option two, Telstra wouldn't last 5 min!

i do work in the industry. over the years ive work for many IT companies and 3 telcos'/ISP's with one of them being telstra.
ive never worked in mobile infrastructure (but i do like to read). i have worked in ADSL infrastructure among aother things

for the past 12-18 months, telstra have been trying to move heaven and earth to improve their customer service, with good results (you can google them, one example is the number of TIO complaints is on the decline). the message from david thodey (the CEO) is very clear. everything is about customer service at the moment. if you watch some of the videos he's put out, its almost all he talks about. even i believe him and im a skeptical bastard.
Sol (the old CEO) make telstra a great technology company. in terms of technology, telstra is one of the best in the world. but Sol sucked at customer service.
David (the current CEO) isnt tasked with building a great network, thats already there. he's tasked with improving customer service.
i dont envy his job. he has to weigh up complaining customers vs complaining shareholders. there are almost as many shareholders as customers.