Thread: I need to talk to an Australian

Originally Posted by JDNSW

......
Problem solved - well, sort of. The phone line connected has the wrong number, after their paying to retain the original number and having it diverted to a mobile for thirteen months!

John

he has been advised today by Telstra that the only way of fixing the problem is to cancel both services and reinstate the correct one. This will involve being without phone or internet for three to four days. If I had not posted the previous situation, I would have said this was about the most ridiculous situation I have ever heard of!

John

The problem with Telstra is that they now have so few field staff. A friend who lives down the south coast of NSW had a tech arrive to repair line. Guess where from. SOUTH AUSTRALIA. Fair dinkum !!!

Originally Posted by jx2mad

The problem with Telstra is that they now have so few field staff.

the idea is more mobiles, less landlines, less staff needed.
a lot of field techs are contracts too now days.

Originally Posted by JDNSW

he has been advised today by Telstra that the only way of fixing the problem is to cancel both services and reinstate the correct one. This will involve being without phone or internet for three to four days. If I had not posted the previous situation, I would have said this was about the most ridiculous situation I have ever heard of!

John

John,
Ring the Ombudsman.
I had an issue with a gas suppler that went nowhere for weeks and hours and hours on the phone, the Ombudsman had it sorted in 3 hours.

Tony

Originally Posted by Eevo

the idea is more mobiles, less landlines, less staff needed.
a lot of field techs are contracts too now days.

Prime example of the easier they can make it for themselves the happier they are.... Next the field techs will be coming from the Philippines! It'd be nice if they'd get the towers up to speed!!!

Originally Posted by Sitec

Prime example of the easier they can make it for themselves the happier they are...

not themselves, the shareholders.

as a telstra shareholder, i couldn't care less about the customer.

Originally Posted by Eevo

..........
as a telstra shareholder, i couldn't care less about the customer.

A very shortsighted attitude - if they succeed in driving away too many customers, the shareholders are not likely to be too happy. Not likely to happen in the short term at least - most of customer problems with Telstra are unfortunately typical of the telecommunications industry as a whole, so there is little hope of better customer service even if you do change. Telstra just gets the worst rap because they have the most customers. And many put up with them simply because they have by far the best mobile network - for example, round here (and many other places) they have the only one!

John

Originally Posted by JDNSW

A very shortsighted attitude - if they succeed in driving away too many customers, the shareholders are not likely to be too happy. Not likely to happen in the short term at least - most of customer problems with Telstra are unfortunately typical of the telecommunications industry as a whole, so there is little hope of better customer service even if you do change. Telstra just gets the worst rap because they have the most customers. And many put up with them simply because they have by far the best mobile network - for example, round here (and many other places) they have the only one!

John

my comment was in jest.
no customers = no revenue = bad share price.