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Thread: I need to talk to an Australian

  1. 23rd October 2013, 07:36 AM #1
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    I need to talk to an Australian

    I have had an issue with Telstra for two and a half weeks and repeated requests for help see me sent to an operator in the Philippines. Despite assurances that the system is fixed, IT IS NOT. How can I get to speak to someone here in Australia who understands the problem??? Jim
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  2. 23rd October 2013, 07:47 AM #2
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    Problem solved. Jim
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  3. 23rd October 2013, 08:06 AM #3
    PTC Guest
    Wow i didn't know the AULRO forums had so much power. Anything we post comes true quite fast
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  4. 23rd October 2013, 08:12 AM #4
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    Quote Originally Posted by PTC View Post
    Wow i didn't know the AULRO forums had so much power. Anything we post comes true quite fast
    perhaps the Telstra CEO is a member of the forum...........
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  5. 23rd October 2013, 08:26 AM #5
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    Quote Originally Posted by jx2mad View Post
    How can I get to speak to someone here in Australia who understands the problem??? Jim
    ring up, say you want to talk to disconnections.
    they fix things.
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  6. 23rd October 2013, 09:22 AM #6
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    If you lodge a formal complaint with Telstra you will be assigned an Australian speaking Aussie to loook after the matter.
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  7. 23rd October 2013, 09:23 AM #7
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    Hi Eevo. As per my pm to you that is exactly what I did. Rang disconnections and had fax line disconnected. That is when the trouble started. Jim
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  8. 23rd October 2013, 09:28 AM #8
    PhilipA
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    I was told by someone in Telstra that you have to ask the Philippina to have the problem "escalated".
    I had a problem and this is what I did and it then went to an Australian.
    BTW I have always found the Philippina ladies to be very charming and helpful .

    Regards Philip A
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  9. 23rd October 2013, 10:29 AM #9
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    I have no problem with the Philippine staff. It seems I needed someone with a technical background to understand my problem, whom I eventually spoke with. Jim
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  10. 23rd October 2013, 11:23 AM #10
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    Quote Originally Posted by jx2mad View Post
    I have no problem with the Philippine staff. It seems I needed someone with a technical background to understand my problem, whom I eventually spoke with. Jim
    I deal with a few different telco's at work, and that's the major issue - getting through to someone technical that knows what they are doing.

    Being in a tech role myself I completely understand that you can't have your specialists tied up instructing customers on how to plug in cables, but its damn frustrating on the receiving end having to keep jumping through the hoops until you get the right person.
    When you finally get there its often a mixed pleasure - the issue is fixed very quickly, but you are usually left thinking "why did it have to be that hard"

    Glad you've got it sorted

    Steve
    1985 County - Isuzu 4bd1 with HX30W turbo, LT95, 255/85-16 KM2's
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