When is a warranty not a warranty.

Tim, you might recall that I used to work for the Dealer in Alice Springs. When I was working there I did all of the warranty system paperwork.

One of our customers had a problem Freelander 1 diesel that had an intermittent fail to start issue. We tried many repairs at the behest of the LR technical department which didn't cure the fault. While doing these repairs (over the course of many months) the warranty period expired.
We kept at it, all at no cost to the customer, until in frustration the tech department told us to replace the entire vehicle wiring loom, which was a massive undertaking (dash out, roof lining out, etc).
This ultimately fixed the problem.

The main point to take from this story is that your solicitor friend is correct. If a problem has been noted during the warranty period and unsuccessful repairs attempted then they have to keep going until they get it right, at no cost to you. It can and does happen.

Hi John and half my problems stem from my local dealer not being fit to service push bikes let alone motor vehicles.

I’m an impulse buyer and on this occasion I am paying dearly for that.

I was I Melbourne when I decided to upgrade ( read step backwards ) and I have been dealing with Melbourne City Land Rover for years and had always had excellent service when dealing with them.

While I tried to get the RR through them, there were only four Range Rovers available in Melbourne at the time and the one I wanted was at another dealership.

Had I been able to get it through Melbourne City LR I know I would have had the backing of the dealership when trying to deal with LRA.

It seems the only way any customer can deal with LRA is through the different state’s consumer protection authorities, which is what I am now doing.

What a great way to run a company.

I know of another ex D4 owner here on the Gold Coast, who had been an LR enthusiast for a lot longer than me, but after owning his new D4 for just over a year, and owing to the poor service and total lack of any form of support from LRA, he now drive a new LC200.

LRA can’t see passed the next sale, and don’t get it that they are doing so much long term harm to themselves and the LR name, by treating people with such contempt.

LRA Corporate HQ

65 Epping Rd,
North Ryde NSW 2113
(02) 9020 1500

Quote:

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Originally Posted by drivesafe

Hi John and half my problems stem from my local dealer not being fit to service push bikes let alone motor vehicles.

I’m an impulse buyer and on this occasion I am paying dearly for that.

I was I Melbourne when I decided to upgrade ( read step backwards ) and I have been dealing with Melbourne City Land Rover for years and had always had excellent service when dealing with them.

While I tried to get the RR through them, there were only four Range Rovers available in Melbourne at the time and the one I wanted was at another dealership.

Had I been able to get it through Melbourne City LR I know I would have had the backing of the dealership when trying to deal with LRA.

It seems the only way any customer can deal with LRA is through the different state’s consumer protection authorities, which is what I am now doing.

What a great way to run a company.

I know of another ex D4 owner here on the Gold Coast, who had been an LR enthusiast for a lot longer than me, but after owning his new D4 for just over a year, and owing to the poor service and total lack of any form of support from LRA, he now drive a new LC200.

LRA can’t see passed the next sale, and don’t get it that they are doing so much long term harm to themselves and the LR name, by treating people with such contempt.

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I feel your pain,i had issues a few years ago with the dealers here as well,which put me off buying another LR,but somehow i still ended up with one.


Hopefully LR look on here,and see threads like this...

I'm sitting here wondering how many Land Rover dealers in Australia actually drive Land Rovers. And not the top of the range vehicles, [ nothing wrong with that, of course] but grass roots, series, defenders, & of course the crème de la crème, Discovery 2's. Bob

Quote:

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Originally Posted by bob10

I'm sitting here wondering how many Land Rover dealers in Australia actually drive Land Rovers. And not the top of the range vehicles, [ nothing wrong with that, of course] but grass roots, series, defenders, & of course the crème de la crème, Discovery 2's. Bob

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I know Neil from Sutton motors has a Disco I, Rangie classic, ex Army IIa, another Disco I, etc. Used to have a Defender as a work ute as well, but it got sold.

Quote:

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Originally Posted by bob10

I'm sitting here wondering how many Land Rover dealers in Australia actually drive Land Rovers. And not the top of the range vehicles, [ nothing wrong with that, of course] but grass roots, series, defenders, & of course the crème de la crème, Discovery 2's. Bob

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Bob I would hazard a guess that the majority of them are not enthusiasts its just a job like any other job, so why would they drive a grass roots car:)

Quote:

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Originally Posted by bob10

I'm sitting here wondering how many Land Rover dealers in Australia actually drive Land Rovers. And not the top of the range vehicles, [ nothing wrong with that, of course] but grass roots, series, defenders, & of course the crème de la crème, Discovery 2's. Bob

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Fair question Bob. A similar question would be to wander around the Holden factory car park and see how many of the workers there own Holdens.

Phew, after reading the OP I am exhausted, what a story. It sure is poor form by LR. It is a shame that the "Lemon Laws" that were mooted a few years ago never happened.

Although had the law been introduced LR would have to pulled out of Australia. The Lemon law would send hem broke.:wasntme:

I thought the law had changed to better protect against lemons but its not retrospective