Reply With QuoteThat sounds absolutely normal for any company or business you try to ring these days.
Super Moderator
I've been on the phone to my phone and internet provider.
My wi-fi modem is 3 1/2 years old and has died. I got onto the provider's web page but there is no price or information on an outright purchase.
I got onto a SMS thingy within the web page and was connected to a fellow whose native tongue was LOTE. He simply couldn't grasp that all I wanted was a modem, not a plan.
My next move was to call the 1800 number, after asking what I needed I was transferred to customer service who persisted in trying to sell me a new plan and contract. They then asked me to hold while I was transferred to sales.
After another long wait with painful 'music', the phone was answered by another LOTE person from..............wait for it...........customer service.
After yet another long wait with painful 'music', the phone was answered by another person from sales, at least this fellow was Australian and undestandable. However, his news wasn't good; customer services handle hardware sales.
Transferred back to LOTE-land and this bright spark decided to off-load the problem to tech services.Despite my protest that I had the device in my hand and it was old, wouldn't charge or turn on, I was promptly dispatched.
By the time I got to speak to the technical LOTE my blood pressure was on the up. The techy probably picked up on this after explaining to him how many times I'd been punted from pillar to post. He pronounced my modem FUBARed,then asked my details, which I gave for the six millionth time during this phone call. After checking my file he told me that as a long standing customer he could replace the modem FOC.
Yes, beat that Telstra.
Although I couldn't get anyone to sell me a modem, I did get three quotes during the call; $72, $78 and $178.
I would have rather spent $72 than waste almost two hours after a day at work.
If you don't like trucks, stop buying stuff.
Swaggie
That sounds absolutely normal for any company or business you try to ring these days.
Super Moderator
More joy, not!
I got an email from yes today with a tracking link which I followed. According to the AP tracking site delivery was attempted at 10.28 today and the delivery made at 13.29 (I must have an incredibly long driveway). Wonderful, except it's not here.
I contacted AP and got nowhere as AP subbied the freight task to Startrack.
I contacted Startrack and got nowhere as the AP reference numbers I have mean didley swat to ST.
I contacted LOTE yes who confirmed my details and asked me to confirm the delivery address, which they had correct. Somewhere between the order desk and the dispatch desk, my two digit street number was transposed. The device is now on its way back to Yennora. On the bright side, my account has been credited with $30 and the modem will be here next Friday.
If you don't like trucks, stop buying stuff.
Wizard
You do have fun Ian...........
Wizard
I would have gone down to dick smith/harvey norman etc and get a wifi modem off them.
Be around the same price and you dont have the hassle of speaking LOTE.
2014 Freelander SE TD4
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95 disco tdi auto gone
Super Moderator
I tried, they don't have mobile (3G) devices.Originally Posted by disco gazza
I would have gone down to dick smith/harvey norman etc and get a wifi modem off them.
Be around the same price and you dont have the hassle of speaking LOTE.
If you don't like trucks, stop buying stuff.
ForumSage
I took the easy way out when my (Netgear) optus - modem died. -Let my #1 son drag me down to Dick Smiths...and we came home with a bigger/faster/better one for under $200.
In fairness, Optus eventually agreed to replace it free of charge, but the unit offered was just that, a current equivalent model, not the super-duper one we ... sorry, "I" bought.
All done & back on-line in under 2 hours.
- And it didn't get lost on the way home....
OldBushie
Having a good day, are we Ian!!!!
Swaggie
Exactly.
After five calls,each around an hour,and they can't even understand what you want,and i can't understand half of what they are trying to say,i gave up.
The reason for the five calls was they kept cutting me off,then when you ring back you have to tell them everything again,i kept telling them i feel like a parrot,they had no idea what i meant.
You would think they would ring you back after they have cut you off,as they do have your phone number,but no that is to helpful.
Eventually i went to the local telstra shop,spoke to the tech onsite,all sorted in 10 minutes.
I didn't realise the local shop had a tech who was there to help customers.
Swaggie
I have found the telstra shops to very be pleasant and helpful at face to face contact.
swmbo just bought a new dual sim phone which uses micro cards and telstra don't sell dual sim.
we walked into the telstra shop and asked if she could change her cards over , expecting a fee etc , but the staff there smilingly gave her new micro cards for free...part of the service they said..
she purchased the phone from a vodaphone shop who wanted her to take out plans if they provided the sims but its for her work and o/s.....they kind of wouldnt take no for an answer , so we paid for the phone and bugged out.
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