Disgraceful Conduct by Vodafone

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Originally Posted by nugge t

Looks like they have expanded their brief old mate as they are protecting Vodafone as well now.

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they always did....

the TIO guidelines always ensured only the big players could afford to stay in the industry

that is why all the small players vanished and the industry consolidated into a dozen major players from the 220+ players that were in it in those days.

if you didn't get a complaint against you then you were fine but the moment you did you got the pleasure of paying for the big players lack of customer service to the tune of many thousands of dollars in some cases for 1 complaint justified or not....

small / medium players simply couldnt take the gamble

luckily i never had to face it but i know many that did and lost everything...

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Originally Posted by Roverlord off road spares

Been with vodafone and trying to leave them was like extracting an abessed tooth with tin snips! And the INDIAN call centre, NO THANKS, NEVER AGAIN

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Give you curry did they?:eek:

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Originally Posted by Roverlord off road spares

Been with vodafone and trying to leave them was like extracting an abessed tooth with tin snips! And the INDIAN call centre, NO THANKS, NEVER AGAIN

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You reckon Telstra's Indian call centre is any better? :D :D :D

Can't imagine that myself.

Had a call from Telstra couple months ago. Pleasant Australian lady enquired if we were happy with there service and could she help us with anything.I asked about the lack of indian accent. Just laughed and said she was calling from Sydney .Left me in shock for a while:o

As a (very) small business owner I'm with Telstra Business and I must say it's a whole lot different to dealing with Telstra Residential, which runs with foreign call centres. With Business you still get people who speak English as their first language and the local Business office is an actual street address where customers can visit and work with actual competent humans. I don't care about the cost much as its reliable service I want and I indeed get that.

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Originally Posted by Ferret

You reckon Telstra's Indian call centre is any better? :D :D :D

Can't imagine that myself.

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Don't assume that call-centres are in the Phillippines, Pakistan or India. :mad:

My neice works in a Telstra call centre in Wollongong NSW. This centre is a multi-lingual centre where non-English speaking background customers can talk to an operator in their own language. When the CALD* operator is not taking calls in their own language they take regular calls. They are frequently abused for being in some foreign country and the caller wants to be transferred to Australia.

Diana

* CALD = Culturally and Linguistically Diverse.

I have a Telstra mobile and my wife has an Amaysim.

Amaysim are terrific with 7c per minute calls, but the coverage is as per Optus. Kununurra has no Optus signal! which I found amazing but apparantly they were there but bailed out when they lost a mine contract.

Telstra is very expensive at $1 a minute on my $20 plan , but has great coverage, almost all the way across the Nullarbor and they are spending $20Million this and next year up the WA coast.

So I just keep the Telstra as my phone with few calls and buy a data pack while in the outback and wifi the Ipad. Take incomings with Telstra and call on Optus when in a town.
BTW you can do just about everything now on Telstra 24/7 so no need to call them to buy a data pack etc.

In any case I find the Phillipina ladies lovely to deal with and they speak perfect amerenglish and are on the ball. It makes one want to visit Manila.
Regards Philip A

I put my wife on an Aldi plan after being on Telsra for years. You still get the same coverage as Telstra as it uses the same network but a lot cheaper.

We found virgin to be good, and they use the Optus network.
Sometimes coverage is not just location but which brand phone. My sister was with Optus and could not get reception unless outside on her property, I had 2-3 out of 5 bars inside , same network but different phone.
Some of the other phone companies like iinet will do mobiles as well.

I have been on Virgin for 12 years. No problems except with digital phones in the outback. Little coverage outside towns at that time.

I now have a 6 year old Nokia ($20 at an insurance auction) and am on a $29 per month cap plan. They give me $600 credit each month when I pay the $29 and never go near using it. Currently got about $2500 accumulated credit.