Thread: Disgraceful Conduct by Vodafone

Go with Telstra, yes they are a pain, but they are the best of all the pains in the arse carriers

Baz.

Go to amaysim, uses optus towers. ive been with them fo a year now and great, only catch is credit card required for debit monthly.

they don't call them vodafail for no reason

i am surprised the TIO wouldn't accept a complaint.

that said, the TIO was john howard's way of pushing all the small players out of the market to improve telstra's value and were / are a law unto themselves so it shouldnt surprise me i suppose.....

Originally Posted by redrovertdi

Go to amaysim, uses optus towers. ive been with them fo a year now and great, only catch is credit card required for debit monthly.

I've been on all three of the large carriers, their customer service is all pretty generic and lacking in customer satisfaction. Unlike when the company at the head of this thread first started in Oz and they were fantastic.

To me the important factor is coverage and Telstra beats the others hands down in regional areas.

I was quite dismayed when I dumped V and went to another carrier, places on the Hume highway where I had virtually full V coverage were blackspots and anything out of regional main cities were also black.

I'm now with T and satisfied with the coverage, but wouldn't say happy when I remember the coverage I had on the old analogue phone network.

I don't reckon I have had the need to call Telstra 5+ years, I guess if I haven't needed to call them than I haven't experienced there customer service or lack of it.

when does one really need to ring Telstra?

Originally Posted by incisor

they don't call them vodafail for no reason

i am surprised the TIO wouldn't accept a complaint.

that said, the TIO was john howard's way of pushing all the small players out of the market to improve telstra's value and were / are a law unto themselves so it shouldnt surprise me i suppose.....

I'll pass on the Howard jibe this time as it is the Telecommunication INDUSTRY Ombusdman so I guess they protect their own, not just Telstra.

I was very surprised. Clearly I wasn't the first person to call but as long as they offered to release you from the contract with out penalty, that "is the conduct they would expect and as such there is no action to take".

Apparently they will only act if the company refuses to honour and doesn't give an alternative. From what I can see it basically condones any behaviour from the Telco's as long as they offer you a release. Probably legal but the way Vodafone have acted would be in the morally corrupt section for mine.

Redback I left Telstra as they were way too expensive and these phones don't need coverage inland or far from the Brisbane in fact. My mobile is still with Telstra for coverage but it costs me more than the other 3 combined did with CJ's.

redrovertdi..thanks for the tip..i'll give em a call.

not a jibe, is documented fact old mate...

i got out of the industry along with many other small / medium players when the TIO was created because of bias built in to their operating brief.

Looks like they have expanded their brief old mate as they are protecting Vodafone as well now.