These days you must ask about the call support centre location before purchase.
If not satisfied tell them and move on, there are lots of brands and outlets around.
These days you must ask about the call support centre location before purchase.
If not satisfied tell them and move on, there are lots of brands and outlets around.
Most of the Indians I know speak better English than many of the Australian-born people I know.
Literacy standards are in the toilet in this country because our education curriculum does not mandate the teaching of grammar. Functional illiteracy in this country is around 40% of adults, according to some estimates.
I teach grammar to refugees who now know more grammar than the Aussie-born kids who are in their classes. Earlier this year I gave a language test to 450 students, mostly born in this country, and a significant number of the Aussie-born kids scored lower than some of the refugees.
Singaporeans speak the best English, in my opinion. The Indonesian woman at my work speaks the best English of us all (even better than me).
Most Aussies fill their speech with slang, slur their words together, mix up their tenses and don't speak in grammatical sentences, but just mumble fragments, plus we have this horrible nasal twang that makes us very difficult to understand.
I have no idea how well you speak, but it's possible your Indian call centre people might have been struggling to understand what you were saying.
Seems strange that call centres we speak to in Australia, NZ and even South Africa understand what we are saying and are equally understanderable, iinet is a classic example,(they divert calls to call centres outside of normal W.A business hours) but always seem to have problems with Indians. Could it be the Indians rush their speak as the are reciting answers of a prompter. Even power company door knockers and telecommunications representatives are hard to understand when they are even talking face to face. It's no just me, a lot of people hate calling Indian call centres, whether it be to banks or other institutions. All this to save a buck from companies that are making huge profits at the sacrifice of Australian jobs.Quote:
Originally Posted by DiscoMick
Quote:
Originally Posted by Lotz-A-Landies
English first language Australians, so it is all the Poms fault. No wonder the Scots want to run away, Fair dinkum, it's enough to want to admit you like Kiwis. What's the World coming to, Bob
I don't think Orstraayl'n is an official language!Quote:
Originally Posted by bob10
Telstra's chief executive has put a five-year time limit on thousands of Australian-based call centre jobs, saying online services are the way of the future.Quote:
Originally Posted by Chucaro
Makes a lot of sense, you have a technical problem with Bigpond, you have no internet connection so you need help, you can't ring a call centre for tech help. You need to find help online, but how can you do it without a working internet connection. You go next door to your neighbor, ask to borrow their internet and find the troubleshooting info .:confused::confused:
You're right on the money there about literacy and correct enunciation in this country.:)Quote:
Originally Posted by DiscoMick
I work as a bus driver and recently I had a young bloke get on the bus and asked to pay a fare..........
Young bloke..."Half ta Tra"
Me................."Pardon"?
Young bloke..."Half ta Tra"
This had me thinking, I was driving a bus heading to Toronto (on Lake Macquarie) and a lot of the locals call it "Tronno" or the dead beats call it "Tronna". The penny dropped and I realised this thickhead wanted a half fare to Toronto.:)
I'm an old fart and when I went to school we were tought to speak clearly, sound out the words and enunciate properly.:)
Last company I worked for had their call centres in Cairo. Seems there is a large pool of well educated English speaking people who look upon a call centre job as desirable.
lot of the locals call it "Tronno"
well the larger Toronto I originated from this was the given. and quite a few had a decent education and enuciaton levels. but having said this i would probably not make the grade for my spoken english either. it seems that whenever i see a show originating from canada it requires subtitles:D