Originally Posted by
DBT
I can share another personal perspective on Centrelink:
I've been unemployed for 4 months, after being retrenched from work. As I received a pay-out, I was not in dire need of financial support. However my commercial unemployment insurance policies on things such as my novated lease, required Centrelink endorsement, to confirm I was "registered as unemployed" and "actively seeking work".
That's where my struggle began.
It took me 3 months to convince Centrelink to endorse my insurance claim. :eek:
Now I kind of understand the attitudes of the staff I dealt with, as they seem to have experience mainly with a certain kind of long term client. My mantra to them at every point of contact was: "It's not about the money. Please READ the document I am asking you to sign, before you start shaking your head and referring me to some other agency/ online service/ call centre phone number."
Eventually after obediently jumping through the hoops and biting my tongue on my opinion of their customer service standards, I finally dealt with someone who actually LISTENED to my request, instead of heaping more forms on me and asking why I haven't done X, Y, or Z ("Because no one has asked me to do that before now" :mad:).
Anyway, it was a surprising learning experience for me also. And I am most grateful to the Centrelink employee who finally took 5 minutes to listen and understand my situation, then took another 60 seconds to complete the required actions.
Now I know who to ask for when I attend the local office, they have become an ally in my job searching, rather than a hindrance.