So Telstra won't fix your phone line!!!

What's TIO?

Telecommunications Industry Ombudsman

Telecommunications Industry Ombudsman - TIO

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Originally Posted by Chucaro

Iinet it is own by TPG a company that start competing with NBN and plan to put a full fibre system in Australia.
This annoys Telstra and NBN .
I expect more sabotages in the future :(
I agree that contacting TIO is the only way.

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TPG were offering fibre long before NBN was thought of.

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Originally Posted by drivesafe

Hi Cuppa and in this case his service provider can't do a thing because the problem is in the Telstra exchange, so the service provider has to get Telstra to fix the problem, a problem that Telstra, itself, created.

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the service provider is providing the service to the customer.
not telstra. so its up to the service provider to fix.

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Originally Posted by Eevo

the service provider is providing the service to the customer.
not telstra. so its up to the service provider to fix.

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Telstra owns the exchange. They will not let any competitor touch their equipment.
The issue is between the customer and their retailer. Then there is another issue between the retailer and Telstra.
That is what was always going to happen when the Telstra owned infrastructure was opened up to competition.
The only way the customer will get a result is through the ombudsman.
Or switch to Telstra, the owner of the infrastructure.

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Originally Posted by Mick_Marsh

Telstra owns the exchange. They will not let any competitor touch their equipment.
The issue is between the customer and their retailer. Then there is another issue between the retailer and Telstra.
That is what was always going to happen when the Telstra owned infrastructure was opened up to competition.
The only way the customer will get a result is through the ombudsman.
Or switch to Telstra, the owner of the infrastructure.

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i well aware of this.

its like buying a new car and having the alternator go kaput.
you take the car back to the car manufacturer, not the alternator manufacturer.

i had a lot of problems with my adsl at home, dropping out hot modem, very slow speeds.

swamped modem etc etc, spent hours on the phone with iinet/adam.

finally thay tell me that to send a guy out to look may cost me 120 bucks.

now as is my habbit i prep pay a lot of bills, like internet phone etc usually for a year then i can forget about it.


so i am in credit with iinet but they still wanted my visa card number etc etc.

I got some advice from a couple of IT guys. both stated the same. IINET is useless in dealing with Telsra, something about bad relationship and each blaming each other. go with TPG ot telsra them selfs

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Originally Posted by Eevo

i well aware of this.

its like buying a new car and having the alternator go kaput.
you take the car back to the car manufacturer, not the alternator manufacturer.

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but

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Originally Posted by 85 county

I got some advice from a couple of IT guys. both stated the same. IINET is useless in dealing with Telsra, something about bad relationship and each blaming each other.

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And that is why

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Originally Posted by Mick_Marsh

The only way the customer will get a result is through the ombudsman.
Or switch to Telstra, the owner of the infrastructure.

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and this is where the TIO steps in.

dont forget, landlines have an SLA attached to them.
i would be raising this point