Thread: telstra mobile outage

Originally Posted by LandyAndy

I havent been able to recieve emails since 7 march.I have rang talked to tech help twice,they say its an issue on their server.They also said they escalated and level 2 support will ring me on the 14 or 15th,they didnt call.I have tried calling many times,each time the puter voice says minimum of 20 mins wait.I filled in the complaint form at lunchtime today,got a text at 4pm today.Hi Andrew.I see you have a recent issue that we want to resolve asap.I will call again later today at about 9.00 to 5.00pm.Thanks,Ken.
Andrew

I got a call from Ken whilst I was at the Caravan Show yesterday.He couldnt help me as I wasnt with my computer.Told him 2 of his techs had done that and said the issue with their server.
I told him that I have been told by a third party that its a password issue,I asked if he could close my account and re-open it and issue a new password.He didnt want to do that,I will get somebody to call back when are you home? I asked for somebody to ring between 7 and 9pm last nite or at 8am this morning.Surprise Surpise NO CALL BACK
Shame I havent got a Telstra bill due at the moment
Andrew

Originally Posted by LandyAndy

I got a call from Ken whilst I was at the Caravan Show yesterday.He couldnt help me as I wasnt with my computer.Told him 2 of his techs had done that and said the issue with their server.
I told him that I have been told by a third party that its a password issue,I asked if he could close my account and re-open it and issue a new password.He didnt want to do that,I will get somebody to call back when are you home? I asked for somebody to ring between 7 and 9pm last nite or at 8am this morning.Surprise Surpise NO CALL BACK
Shame I havent got a Telstra bill due at the moment
Andrew

Did you call that helpful lady in Telstra I told you about?

25 years ago, was a early customer for 13xxxx, 131600 in fact.
They could never get the DB right, so they gave us read access to the relevant servers in each State. We would check the config once a week, and then report the errors to Customer Service, had some fun conversations

Originally Posted by Mick_Marsh

Did you call that helpful lady in Telstra I told you about?

Not as yet Mick.
Im pretty sure this lot are all overseas call centre workers.
Andrew

Hears a tip Andy. When I moved in here, Telstra told me it would be two weeks before they could get me connected. Well did I go off? I can't function in a state of disconnectetude. ( Is that a word? ) I have to be connected now.
I must have spoken to every single person in the Philippines Call Centre Including the cleaners. The last person I spoke to asked "Are you all right?". "No I'm Not all right'. I replied.
The next voice I heard was a nice lady in Hobart. I didn't realise it then but I was dealing with the section which looks after the customers with serious medical conditions. I was connected the next day. It took two years of telling them every billing day, that I didn't need the service before I was taken off their list.

I sent them a corker of a complaint on the complaint line tonite.Told them not to get another overseas call centre worker to call as they cant do anything dont know anything except to say "sorry sir",get an Aussie to call ASAP,thats how my NBN issues were sorted.Told them the same crap happened when they stuffed my NBN connection and Im now going to listen to the telemarketers hunting new business.**** TELSTRA.
3 weeks is a ****ing joke.
Also told them somebody I know(Eevo) tells me its a simple password/loggin fix which the last tech wouldnt do.
Andrew

I didn't notice the outage this time,although I had no data that for a while one morning.

I gave up completely on the oVerseas call centre,a while ago absolutely completely useless.They couldn't even understand what I was talking about,in fact they couldn't even understand the English language.Then they transfer you here and there around in circles and eventually cut you off and you have to ring back and start over again

We have a business manager they call them,who is here in Aus and I speak to her.She said they get more complaints from issues with the overseas call centre than anything else.

No surprise.

She sorts things out quickly and efficiently.

If you have a local Telstra shop it may be worth a visit as well,ours has a tech on staff full time,and he is very good as well.

Still no call back despite the promises
Good job I refuse to have bills sent by email.
Scarry no Telstra shop anywhere near here.Going to Albany on friday for a weeks holiday,god help them at the Telstra Shop down there if my issue isnt sorted before friday
Andrew