NBN - Our biggest bill. Who are you with??

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Originally Posted by JDNSW

To a very large extent the difference in prices between RSPs will reflect how much they spend on 'service'. This includes such things as answering the phone when you call them with a problem (and in an accent you can understand), and having a billing system that works all the time. Again, you tend to get what you pay for.

John

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got it in one John..

if you have decent tech ability even dodo can be good value....

in a world where pretty much everyone pays the same amount per port it comes down to contention ratios and $'s for support staff.

performance at peak hours in an area already near saturation point gives the best indicator of the value point with many providers.

in this area, lower upper caboolture, is the spot where you get to make that judgement call and i see it on a daily basis.

optus do well as does telstra, commander iinet tpg dodo don't do so well in peak hours..

offpeak they are all pretty good.

in areas where there isnt much take up they all perform well in peak hours in my experience

We recently had our router replaced because it was faulty and also a problem with our home line fixed. The Optus techie mentioned that routers default to (I think this is right - correct me if I'm explaining this wrongly) their first frequency but there are also several other possible frequencies. He checked and all our neighbours were on the same default as us, so he changed us to another frequency which has no-one else on it and our home ADSL has been much better. So that could be worth checking on your router.

Also are the speeds you people are quoting for wireless or cable connection?

Sent from my SM-G900I using AULRO mobile app

I'm only looking at fixed line Mick, I looked into wireless a few months ago and found it's just too expensive when you use things like Netflix which chew threw 8GB in a few hours..

Our Iinet experience was perfect over the last 8 years. In fact other than to move house, which was all done in 1 phone call, I haven't had to call them once. Not a single loss of connection, have just had to reset the router maybe once every 3 months.
Anyway ADSL2 is dead so that's irrelevant.

We are close to getting the NBN and the advertising blurb is showing up from all the different companies. No idea who I will go with yet, but one think I noticed when checking out some of the deals is that a lot of them state that you need to sign a waiver for the Customer Service Guarantee. What are they getting away with by doing this?

I don't mind paying for the faster options, it looks cheaper than what I'm paying for now anyway, but I'm worried it will be slower based on what everyone is talking about - I get over 20MBPs at the moment anyway, anything slower is a step backwards.

I certainly won't be siging up for a plan that involves minimum terms, that's for sure.

It will need to simultaneously stream 2 lots of Netfix and Youtube at the same time - that's what I currently get without issue.

I'm not holding my breath...:mad:

Why should they expect anyone to waive the customer service gaurantee - isn't that them admitting they cant gaurantee to provide the standard of service for which you are paying?

Sent from my SM-G900I using AULRO mobile app

I had to waive the CSG for my VoIP line connection, as my provider (Exetel) could not guarantee i would get acceptable call quality, nor could they guarantee i would recieve tech support if i was having issues with the phone. As i dont use a home phone it didn't bother me, but i can see how it would be frustrating if you did.

Didnt have to waive any CSG regarding the data connection.

Cheers

Dan

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Originally Posted by Disco-tastic

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Didnt have to waive any CSG regarding the data connection.

Cheers

Dan

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Because there is no customer service guarantee for data!

John

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Originally Posted by JDNSW

Because there is no customer service guarantee for data!

John

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That would explain it!

That said, i pay $50/month for 200GB at 25Mbps, and i get real world speeds of 20Mbps most of the time. Its a great jump from the 3Mbps I was getting before! No complaints here!

Which ISP is that Dan? I've checked all the ones i can use and can't find anything cheaper than 60 bucks a month for the 10mbps with 200gb allowancd or above....

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Originally Posted by Disco-tastic

That would explain it!

That said, i pay $50/month for 200GB at 25Mbps, and i get real world speeds of 20Mbps most of the time.

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I pay the same for 30GB + 30GB between 0100 and 0700 at 25/5. NBN was supposed to be uniform (if you don't live out of town).

But I usually get about 23/4 - when it works.

John