Originally Posted by
isuzurover
As above, the advice to get a solicitor is a good one, but beware that the fees will mount up.
As a relevant anecdote, a company I worked for when I was a uni student had someone claim they had chipped a tooth on some food that the company had sold (claim was for dental work).
The claim was clearly spurious, however our insurance company insisted on paying out, as they said for claims below $X it is not worth their time fighting it. I think that amount at the time was $5k.
So if you are seeking a significant amount, it would obviously be wise to contact a solicitor.
For a small claim it may be worth doing some research yourself and modifying some stock letter templates you can find online for free (letter of demand, etc...)