Thread: RACV TOTAL (UN)CARE - BE AWARE!

Originally Posted by frantic

With most of us in nsw it's a commonly known fib to state I'm stuck at xyz road and get a mate to tow you there, as NRMA will only pick up on 2wd dirt roads, ditto any accident
In saying that I remember talking with NRMA and they said that as about 80-90% of roads in Oz are dirt, your not really a motoring assistance org if you only cover the 10-20% that are tar! Now your vic mob don't want to cover tar roads in a national park! So what they will only cover 5-18% of the states roads?
Maybe put that to them in an open letter to a few papers? it could make a few of them a bit uncomfortable!

The other thing that tombie mentioned was basic cover is only for cars smaller than a Camry, for any of us(Freelander and evoke excepted) we all exceed 2.5 gvm so need premium, they don't tell you this until you get stuck! Now all vehicles gvm are public knowledge so they should not sell you basic without telling you,your not covered for towing!

Just decided to read NRMA PDS for their "Premium Care" which is minimum for most of us - then found this paragraph -

Service may not be available on: open fields; beaches; creek beds; parks and ovals; tracks,
trails or service roads used for logging or forestry or by
electrical authorities; in national parks or wilderness
areas; on any public or private property where entry of
vehicles any cause damage or is restricted and any
other locations where the conditions cause an area to
become unserviceable.

Seems NRMA have the same deal - although they do say "may not be available" so they can say yes or no to a recovery

Originally Posted by frantic

With most of us in nsw it's a commonly known fib to state I'm stuck at xyz road and get a mate to tow you there, as NRMA will only pick up on 2wd dirt roads, ditto any accident
In saying that I remember talking with NRMA and they said that as about 80-90% of roads in Oz are dirt, your not really a motoring assistance org if you only cover the 10-20% that are tar! Now your vic mob don't want to cover tar roads in a national park! So what they will only cover 5-18% of the states roads?
Maybe put that to them in an open letter to a few papers? it could make a few of them a bit uncomfortable!

The other thing that tombie mentioned was basic cover is only for cars smaller than a Camry, for any of us(Freelander and evoke excepted) we all exceed 2.5 gvm so need premium, they don't tell you this until you get stuck! Now all vehicles gvm are public knowledge so they should not sell you basic without telling you,your not covered for towing!

Whilst I'm sure your numbers for sealed roads is correct nationally, in Vic, over 75% of all roads are sealed, and less that 2% are in National parks.

Chops. No need to double up... the Land Rover Assist you have covers you...

Thanks Wardy for the prompt to check the RACQ Ultimate PDS (http://www.racq.com.au/links/roadsid...imate-brochure)

Some interesting clauses:

Bogged vehicles
If your Nominated Vehicle has become bogged, RACQ will
provide attendance at no charge from the Attending RACQ
Contractor's Premises to the point of Breakdown to recover
your Nominated Vehicle, where it can be accessed without
leaving a Constructed Road/Driveway. The Special Towing
entitlement applicable to the upgrade you hold may be
accessible if Specialist Equipment and/or additional labour is
required for the Recovery of the Nominated Vehicle, however
size and weight limits may apply for Service at no charge (refer
to Service Exclusions on page 28 for more details).

Recovery of bogged vehicles
If your Nominated Vehicle becomes bogged or disabled on a
beach or in a bushland area, you are not entitled to roadside
assistance Services at no charge. If you find yourself in this
situation, you can still call RACQ on 13 1111 and we can refer
you to the local RACQ Contractor.

Partially flooded vehicles or vehicles that have
been submerged in floodwater
If your Nominated Vehicle has stalled while in or after passing
through water, we will attend within your entitlement where
the Nominated Vehicle can be accessed without leaving a
Constructed Road/Driveway.
If the Nominated Vehicle is found to have ingested water,
you will need to contact your Insurance provider for further
assistance. Should your Nominated Vehicle be submerged by
floodwater, you will need to contact your insurance provider
to arrange recovery.

Non-serviced or Remote Areas
RACQ's ability to provide assistance is governed by the resources
available in the area of the Breakdown. In some cases, the Driver
may need to pay for the Service cost and apply to RACQ for
reimbursement up to the limit of the entitlement.
If for any reason an RACQ Contractor in a country area is
unable to respond to your call, or if you are in a locality where
there is no RACQ Contractor, then call any nearby garage,
pay their charges and apply to the Club for consideration of
an ex-gratia payment up to the maximum annual entitlement
applicable to the upgrade you hold.
In the event that your Nominated Vehicle breaks down
interstate, you may only receive towing at no charge to the
entitlements of the Reciprocal Club's basic Roadside Assistance
option. In this case, you may be required to pay the extra
towing up front and seek reimbursement up to the towing
entitlements applicable to the upgrade you hold from RACQ
when you return to Queensland with the original receipts.
Receipts should be presented within 90 days of the Breakdown.

Refusal of Service
RACQ, at its sole discretion, reserves the right not to provide
roadside assistance Services in any situation.

Limited Services
Limited Services apply for vehicles where the weight of the
Nominated Vehicle exceeds 3.0 tonnes GVM loaded or
unloaded and/or where it exceeds 5.5 metres (18 feet) in
length and/ 2.3 metres (7.5 feet) in width or 2.0 metres in
height. Services are limited as follows:

? No towing entitlement. RACQ will endeavour to arrange
towing subject to tow truck availability, this will be at the
Member's expense.

This last clause is interesting - how many Land Rovers are lower than 2m, or have less than 3.0 tonnes GVM?

Some of these clauses appear to have given RACQ an excuse not to assist with the Defender, but they did it anyway. I wonder if it was due to kindness or ignorance of their own rules and/or my vehicle specification?

Caveat Emptor, but for now, I'm maintaining my membership.

Reading this thread and having a think......

Just then an RACV ad comes on the box with the jingle 'Anytime you need us'.

There is a quick shot going into either a State park or NP, on a dirt road, in that ad which would give a strong message that you could expect assistance if you were there.

MB, Shine, or S&G could have a lot of 'fun' for a disgruntled client who was denied assistance in such an area or on a gravel road.

I took out total care when I totally rebuilt my pos and took it to the Grampians for a shake out. Dunno........ maybe 15 years ago.

Nothing went wrong, I was well taught in all things mechanical by my grandfather. I've used it once for a starter motor problem in the main drag of Queenscliff.

Chris......... don't sell your truck just yet, maybe there would be enough people like me would cough up $100 every year just knowing their p'sos could get trucked home.

cheers, DL

Originally Posted by 350RRC

Reading this thread and having a think......

Just then an RACV ad comes on the box with the jingle 'Anytime you need us'.

There is a quick shot going into either a State park or NP, on a dirt road, in that ad which would give a strong message that you could expect assistance if you were there.

MB, Shine, or S&G could have a lot of 'fun' for a disgruntled client who was denied assistance in such an area or on a gravel road.

I took out total care when I totally rebuilt my pos and took it to the Grampians for a shake out. Dunno........ maybe 15 years ago.

Nothing went wrong, I was well taught in all things mechanical by my grandfather. I've used it once for a starter motor problem in the main drag of Queenscliff.

Chris......... don't sell your truck just yet, maybe there would be enough people like me would cough up $100 every year just knowing their p'sos could get trucked home.

cheers, DL

Aulro total care I cant see it being viable in other states
Mmm Wardy got mates rates hope he reads this.

Originally Posted by Homestar

Whilst I'm sure your numbers for sealed roads is correct nationally, in Vic, over 75% of all roads are sealed, and less that 2% are in National parks.

I'd like to see some definite evidence for that - the last national figures I heard, admittedly quite a few years ago, was that "even in Victoria, 75% of roads are unsealed".

It is possible though that a different measure was being used. For example, if you exclude built up areas (which is what most of us probably think of) the proportion of unsealed roads goes way up, and, of course, there is the question as to what is the definition of a road - does it include unmaintained roads that are, however, in current use? Or only maintained roads.

I suggest that a reasonable definition would be roads that form the legal access to any parcel of land, but not access within that parcel. This would be close to what most of the public think is a road, although it would include some 'rights of way', and exclude roads, for example, within parks (be they national or any other type).

John

Originally Posted by Tombie

Chops. No need to double up... the Land Rover Assist you have covers you...

But will LR Assist help out with a caravan issue if you're towing?
RACQ Ultimate will.