When we got/get OS calls (usually an India call centre on behalf of an Oz company) we just say...
"Hang on a Kangaroo just jumped the back fence, I'll just be a minute, gotta go grab the bugger, can you hold on?"
I then place the phone down and leave it....
Its their money and time, they hang up eventually! We had one guy hold for 45 minutes OS :wink:
Cheers
Mike
