Thread: Is this typical?

Would have been fine if they left the original plan alone...

Sadly it won't get better any time soon for those that have infrastructure issues..

NBN: How to check if your plan is delivering speeds promised — and what you can do if it's not - ABC News (Australian Broadcasting Corporation)

Originally Posted by incisor

Would have been fine if they left the original plan alone...
......

I don't know that I can entirely agree with that. NBN was always going to be multi-technology, and I am on one of the technologies that has not changed at all, so I can take a somewhat detached view of what is happening in the cities.

The fundamental problem with the NBN has nothing to do with technology and has been there from its inception. It is that the scheme is required to operate at a profit, so as to keep it out of the federal budget. This means that they must charge CVC (data quantity) prices that make it impossible in most cases for retailers to provide a comparable service to ADSL for the same price . It means that rollout had to be largely on the basis of where it could show the earliest profit rather than on a basis of where it made sense from a technical or needs basis.

As we should expect, a new organisation started from scratch has had and continues to have a lot of problems. These include that it is starting to operate a bit like Telecom used to do - ignoring the customers. For example, where a retail customer cannot be delivered the service they are paying for, because, to take a local example, the fibre link to Dubbo was broken for over a week, the retail customer expects to get some sort of relief from their retailer - but the retailer still has to pay NBN for the unusable service (no service guarantees are available from NBN apparently!).


In my own case, I have been on the NBN Sky Muster for well over a year, so have had a reasonable experience of it. We have had a very unreliable service, whose principal, in fact really only, real advantage is somewhat cheaper data. Still have crippling limits on the amount of data you can buy. I have been waiting for over a year for rectification of a sloppy install and for the interim satellite service equipment to be removed - it belongs to NBN and I am not allowed to touch it..

Meanwhile in happy Bialla PNG we have 3mb up 1 mb down , shared by 100 people for a not modest $6,000 USD p.m so boo hoo no sympathy here.

CVC charges, i thought NBN only charged for band width not download quantity, ie flat rate p.m. ? I am sure if their was a modest per m.b rate then much of the congestion would disappear, as the majority of crap would disappear.

The problems all sound like contention issues, too many users on the same shared band width. In the above pricing example i pay for 2:1 , 20:1 is the usual poverty pack solution, i suspect you may be up around 50:1 + , so unusable.

If NBN had stuck with fibre only, then the ultimate bill would be twice as high, the resellers would be trying to recoup twice as much and the service would be worse. The quality of service is a pricing issue not a technology issue.

P.S challenge you to find Bialla on a map, town of 5,000 but very shy.

Originally Posted by trout1105

4G Wireless is also very portable and can be used Anywhere as long as you have connectivity.

Yeah, all good if you're only a light user of the internet - I wouldn't want to use 4G and pay for the 800 Gig a month we go through.

Originally Posted by AndyG

Meanwhile in happy Bialla PNG we have 3mb up 1 mb down , shared by 100 people for a not modest $6,000 USD p.m so boo hoo no sympathy here.

CVC charges, i thought NBN only charged for band width not download quantity, ie flat rate p.m. ? I am sure if their was a modest per m.b rate then much of the congestion would disappear, as the majority of crap would disappear.

The problems all sound like contention issues, too many users on the same shared band width. In the above pricing example i pay for 2:1 , 20:1 is the usual poverty pack solution, i suspect you may be up around 50:1 + , so unusable.

If NBN had stuck with fibre only, then the ultimate bill would be twice as high, the resellers would be trying to recoup twice as much and the service would be worse. The quality of service is a pricing issue not a technology issue.

P.S challenge you to find Bialla on a map, town of 5,000 but very shy.

You are right - NBN charge on bandwidth, but retailers sell on data quantity. And many of the issues are congestion, although there are also many other issues including, especially for satellite and wireless, but also for fixed line, a lot of unscheduled outages, and installation issues. These are compounded by system that requires customers to talk only to their retailer - who usually have no way of knowing there is a problem until their switchboard is swamped.

My son in Yass had an example of the issues with NBN a few weeks ago - there was a town-wide blackout. Now this meant that with NBN, unless you have fibre and have opted for a backup battery (most now apparently have opted not to have it, and I think Yass is all FTTN anyway) you have no phone. So what happened? Everyone started phoning and/or looking at the web on their phone to find out what was going on - and the mobile service effectively stopped working. Text messages could be sent and received if you made repeated attempts, but phone calls in and out did not work for about an hour.

There are tools available for ISP's to monitor their network proactively, for example PRTG, PRTG Network Monitor - Powerful Network Monitoring Software
In a previous life i managed the Comms and Data Room of the largest bank in PNG on a outsource basis, our objective was to know about the outage before the bank and before the Telco, it is doable.

Originally Posted by AndyG

There are tools available for ISP's to monitor their network proactively, for example PRTG, PRTG Network Monitor - Powerful Network Monitoring Software
In a previous life i managed the Comms and Data Room of the largest bank in PNG on a outsource basis, our objective was to know about the outage before the bank and before the Telco, it is doable.

I use PRTG (at work) with 1,000 sensors to monitor all kinds of servers, routers, switches, links, etc.. It's a great product.