Ground Hog Day with Australia post

**Roverlord off road spares** · 16th August 2017, 11:52 AM

We sent a small gasket in a business sized envelope to a customer as the postage would be more than the part. 5 days later it comes back to us , some how Aus post took the small sticker with our return address as the Delivery address., didn't bother to validate the 2 postage stamps on the front, so we take it back to the post office, they crossed out all the bar coding on the rear of the envelope and it was re-posted, Ground hog day again today, it comes back this time they validated the stamps on the front and chose to ignore the large printed address for where it was supposed to go to, and again it comes back to us.
I ring Aus post, and they can't see how this keeps happening, they checked receivers address and there is no problem as to why it shouldn't have got there in the first place.
So now at my expense I am sending this small value part via more expensive method so I know the customer will get it . The joys

**Mick_Marsh** · 16th August 2017, 12:26 PM

My mum posted a greeting cad to a valid address. The card came back with the post code crossed out.
She has rewritten the post code and resent it. We'll see what happens.

**Tins** · 16th August 2017, 03:05 PM

Originally Posted by Mick_Marsh

My mum posted a greeting cad to a valid address. The card came back with the post code crossed out.
She has rewritten the post code and resent it. We'll see what happens.

Unless she also blacked out the bar code that the sorting machine prints on the envelope chances are it will come back.

A tour of a large mail sorting facility can be an eye opener.

**Hall** · 16th August 2017, 04:34 PM

We have a item from Australia post that needs putting back into the system. Same first name, same street name, different street number and completely different suburb. Not even one letter of the suburb is the same as ours. Close but no cigar. Would be a 5/10 for effort though as they at least tried.
Cheers Hall

**V8Ian** · 16th August 2017, 04:58 PM

Originally Posted by Mick_Marsh

My mum posted a greeting cad to a valid address. The card came back with the post code crossed out.
She has rewritten the post code and resent it. We'll see what happens.

I'll bet the card didn't feature a Land Rover.

**Tins** · 16th August 2017, 05:48 PM

Originally Posted by V8Ian

I'll bet the card didn't feature a Land Rover.

Perhaps that's why it didn't get there...

**Mick_Marsh** · 16th August 2017, 05:57 PM

Originally Posted by johntins

Unless she also blacked out the bar code that the sorting machine prints on the envelope chances are it will come back.

A tour of a large mail sorting facility can be an eye opener.

The joys of automation.

**Mick_Marsh** · 16th August 2017, 05:59 PM

Originally Posted by V8Ian

I'll bet the card didn't feature a Land Rover.

Probably didn't. The new grandparents have zero interest Landrovers and see vehicles as mere transportation devices.

**Tins** · 16th August 2017, 06:05 PM

Originally Posted by Mick_Marsh

The joys of automation.

Indeed. However, without it we would still be receiving mail outs from the Republic Referendum of 1999.

**debruiser** · 16th August 2017, 06:11 PM

Aust Post took 7 days to deliver a parcel from Brisbane to Mackay last week and 3 days to send an overnight bag. So nothing surprises me anymore.

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