Thinking about pulling the pin

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Originally posted by Farnarkle
I, who am about to purchase a new D3, is getting a bit scared after reading all this. May I ask here what the Landy Dealers are like here in Bris.? Forking out heaps of cash just to spend my time travelling to the dealer is not a turn on for me. I was looking forward to my first landy in 20 years.

Farnarkle

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Farnarkle,

I've dealt both with Southside and Austral here in Brisbane. Have had no complaints with either on servicing on this LR or the old one 96 V8 (except of course price). Bought my 02 Disco TD5 from Austral, they had what I wanted at the time though. Staff at both have changed heaps though.
Relationship is important - I don't really have one with the guy who sold me the car, but I do with other salesman there and the service guys since.

Talk to Reads90 on this forum - he works for Sthside - they are basically are totally new dealership now as well.

D3 - there seem to be a few problems - but many people are exceptionally happy and haven't had any dramas.

Update - Alistair (Reads90) isn't with Southside anymore

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Originally posted by DiscoTDI+--><div class='quotetop'>QUOTE(DiscoTDI)</div><div class='quotemain'><!--QuoteBegin-loanrangie
Make more noise, my mate had problems with a brand new 2002 defender and after 12months of endless trips back to the dealer they replaced the vehicle with a new 2003 model. Sad thing is it was seen in the high country 2 weeks later - some poor bas**rd inhereted a bonati grey lemon !
A few months later after being stranded yet again he swapped it for a 2 year old l/c troopy.

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What sort of noise do you recomend to get them to listen :?: and to who
[/b][/quote]

He managed to coax the email address for the head of LRA aus out of the receptionist, then it was a constant barrage of emails full of complaints about the dealer. Threaten to go to consumer affairs and if they laugh it off then go ahead and do it.

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Originally posted by gruntfuttock

It is illegal to enter the workshop if you do not work there. I tried that only to get booted out :evil:

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LR have had a couple of dealers set up a bay with a hoist away from the main workshop area just so customers can see a problem for themselves.

While we don't encourage customers to enter our workshop, we certainly wouldn't stop them if they wanted to check something for themselves.
It can actually make life easier when the customers can see what's involved in a ceetain repair.

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Originally posted by Scouse+--><div class='quotetop'>QUOTE(Scouse)</div><div class='quotemain'><!--QuoteBegin-gruntfuttock

It is illegal to enter the workshop if you do not work there. I tried that only to get booted out :evil:

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LR have had a couple of dealers set up a bay with a hoist away from the main workshop area just so customers can see a problem for themselves.

While we don't encourage customers to enter our workshop, we certainly wouldn't stop them if they wanted to check something for themselves.
It can actually make life easier when the customers can see what's involved in a ceetain repair.[/b][/quote]

That is a great move, only the dealer here did not know that the Defender was a constant 4WD until I told him :roll: :roll: :roll: And he is the sepcialist :roll: 8O :roll: 8O :roll: 8O :roll: 8O

I think that one shouldn't confuse product quality and enjoyment with inadequate dealer/servicing.

When I bought my Subaru in 1999, I questioned 'dealer delivery'. I was told it covered vehicle prep, fuel etc. When I picked up the car, there was no fuel in the tank.. in fact, barely enough to get to the petrol station. When I got home, I could smell burning coming from the rear. When I looked, the plastic bags from shipping were still around the rear springs. Furthermore, all tyres had less than 20psi in them. When I rang the dealer, Melville Subaru, they tried to deny that they hadn't done the pre-delivery!

I spoke to others who also said that they had had crap service from the company.

When I moved to Esperance, I started using Esperance Autos, who have given me nothing but outstanding service.

The Subaru has now done 250,000km and hasn't put a foot wrong!

The fact that some dealers are not as good as others doesn't detract from the car. I'm sure that there are Toyota and Nissan owners with similar dealer stories.

My D3 is a fantastic car. Sure, it's had some problems, but I believe that these have now been rectified. I may have to go 400km to get service, but it's good service and that's one of the prices of living in the country. When I want specialist doctors I have to go even further. https://www.aulro.com/afvb/

Ive only ever owned one car from new and didn't complain about the lack of pre delivery as they forgot to remove some of their tools so it took it as a trade off. I pay for the service and they give me the tools to do it myself https://www.aulro.com/afvb/
Lessons I have learn is to always know what work is needed and check it has been done before you move the vehicle. THe workshops that care don't mind because you are so happy and complimentary to then and any customers around hear it. The ones that don't care and don't do the work learn that you know and check so have to refund your money while justifying their actions or do it again and can't argue about you supervising!
Some of my friends who don't do their own work require all replaced parts and filters to be shown to them.

I think a little legal action may be on its way, and when I win I will send them the bill for it. Its an absolute disgrace that these measures have to be taken just to get a vehicle fixed. It really does take the shine off a new car, my last disco I bought with 150000klm on the clock and traded it in with 280000klm on the clock and it only failed me once due to a radiator shop not replacing the thermostat when I asked them too (Western suburbs radiators in Sumner park). Funny isnt it that it comes down to the service centre not the vehicle :?

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Originally posted by DiscoTDI
Funny [NOT] isnt it that it comes down to the service centre not the vehicle :?

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sums it up


and hang in there :twisted:

<div class='quotetop'>QUOTE</div><div class='quotemain'>It is illegal to enter the workshop if you do not work there. I tried that only to get booted out
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I have never had too much problem entering a workshop. You do have to make yourself known though and generally tell the office staff you want to have a chat with the mechanic working on your car. If they do not want you in the workshop for any reason they have something to hide. They can not however have people wondering around willy nilly as it becomes an insurance issue.