Thread: I purchased 2 metres of electrical cable in 2013-14 and they tracked me down

I got a letter in the mail form Woolworths group about some 240 volt electrical cable I purchased from Masters. They tracked mt down via my eftpos transaction. If I had of paid cash then they wouldn't have been able to be tracked.
The want to account for this cable as it is part of a national safety recall. i rang them on number provided, seems record show I bought 2 metres of cable back in 2013-2014 but didn't say what type. They want it back or notification of what or where it went.
I racked my brains on where I would have just bought 2 mters of cable for. It dawned on me that when the new kitchen went in were short on the 4mm2 cable for the wall oven.
They arranged an electrician to come and inspect the cabling in the house to find it. I was correct when I thought it was the oven cable.
The electrician confirmed this this morning. Next he will quote Woolies to have the cable replaced.
The Sparkie told me he has been running all over Melbourne chasing cables. It must be costing Woolies or the manufacturer a fortune.
The cable apparently doesn't meet current heat standards on the outer casing. Infinity and Olsent branded cables are effected.





Case No. 24386 | Product Safety Recall Notice – Infinity and Olsent Cable
We are writing to all our customers that we believe may be affected by an industry wide product safety recall relating to certain electrical cable.We have obtained data from our Woolworths Everyday Rewards program which links yourself to cable purchased from our Masters Home Improvement Stores, which may be part of a product safety recall notice (Recall Notice) issued by the Australian Competition and Consumer Commission (ACCC ).Certain types of Infinity and Olsent branded cable (Cable) was sold between March 2012 and October 2013. Please contact us in relation to this matter on 1300 236 787 or by email infinitycustomercontact@woolworths.com.au.The recalled cable is generally used for power and lighting. Common works where the cable may have been used include, installing an air conditioner, renovations around the home, additions to the current building for example a granny flat, garage, pool etc.The ACCC Product Safety RecallAs noted the ACCC has issued a Recall Notice which details works to remedy installed Infinity and Olsent electrical cable used in commercial and residential premises. This Recall Notice is attached for your perusal.What does the Recall Notice say?The Recall Notice sets out the extent of the remediation work required to make your premises safe, which is limited to:●Removing and replacing Cable in accessible areas (roof spaces and under flooring) unless in conduit;●Removing and replacing Cable installed close to heat sources (alternatively, remove the heat source e.g. replace halogen lights with LED);●For Cable left installed in conduit or in inaccessible wall spaces (which means it cannot be disturbed) installing an appropriate electrical safety switch; and●For premises with Cable left installed as it is inaccessible, affixing a warning sticker to the meter/switch box.All cable gets brittle with age. Following this remediation, any Cable remaining in your premises poses no additional risk compared with other old cable still in use.Next Steps:It is imperative that you contact Woolworths Limited to assist us in locating the cable.If the cable is installed in your premises or your customer’s premises, or if you are unsure if the cable is on your premises, Woolworths Limited will provide a free site inspection through our sub-contractor, RECOM Electrical to determine if remediation is required.If RECOM Electrical determines remediation is required in line with the ACCC recall notice, Woolworths Limited will cover the costs of this.If you believe the cable is no longer in the premises, has been destroyed/disposed of, returned to a Masters store, remains unused and in your procession or the location of the cable cannot be accounted for; we will require confirmation in writing to be able to close your case.Please respond within 14 business days by contacting us on 1300 236 787 or by email infinitycustomercontact@woolworths.com.au so we can take you through our process. Our business hours are 8:30am to 5:00pm Mondays to Fridays (AEST).As this is a Product Safety Recall, we will continue to follow up your response to ensure all affected cable is remediated.Your prompt response is greatly appreciated.Yours Sincerely,


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Natalie Zammit
Masters - Post Closure Team Woolworths Group Limited

Originally Posted by 350RRC

Years ago, I'd arrived at Mt Buller first thing in the morning, went to the lodge I was staying at at set out for the ticket office in my Nordica ski boots on the trusted Erbacher skis.

As I proceeded I noticed a couple of splits in the boots, then a couple more. By the time I got near the ticket office they'd basically disintegrated.

Short detour to the hire joint where they told me it was quite common with some brands.

DL

Snow boots that are perfect in all conditions except snow. Classic man.