Thread: Help required - written off vehicles, Victoria, uneconomical to repair

Originally Posted by Mick_Marsh

Thankyou for your input but, "Main Roads", have no authority in Victoria.

Your equivalent is VicRoads, Mick. We have an odd overlap with Transport and Main Roads.

Originally Posted by V8Ian

Your equivalent is VicRoads, Mick. We have an odd overlap with Transport and Main Roads.

Thankyou for clearing that up for me.

Hmmmm.....

I would have thought the insurance company would have been a little more enthusiastic about the six vehicles I have insured with them.

I've been on the phone almost all the morning and half the day. One thing I have learnt is, if you are getting nowhere, hang up and call again. You will get a new friend to abuse.

So, yesterday I phoned the insurance company to find out where my claim is at. "Uneconomical to repair." Market value $10,000. Wreck value $3,000. Repair quote $7,200. Therefore, a write off.
Today I went down to the repairers to collect my vehicle. "But the assessor hasn't been to inspect it, yet."
When I explained the position of the insurance company, the repairers told me, as normal procedure, they submitted an ambit quote expecting the assessor to cut that down. It appears the assessor couldn't be bothered and accepted the quote and, well, car needs to be scrapped.
The car is to good to be scrapped.
The repairer spoke to the assessor (who we shall call Mr. A) and explained the situation. Mr. A told the repairer the paperwork had not been submitted to Vicroads yet (Important for what later transpired) and the repairer needed to get me to ring the insurance company and request for it to be visually assessed.
I rang the insurance company and asked for it to be visually assessed. "Too late. It's written off." I hung up.
Immediately I rang again and asked for it to be visually assessed. "It's written off. Nothing can be done" I hung up.
Immediately I rang again and asked for it to be visually assessed. This time I got a person who was willing to argue the point, discuss and put me on hold for extended lengths of time.
This new fellow then started to tell me the maths involved. I interrupted him and told him the maths and also told him I have a friend of a friend who is an assessor for the parent organisation. (We'll call him Mr. X.) I did mention to him about the ambit quote and the procedure/negotiation that comes after that. He claimed that sort of thing didn't happen. I immediately thought young, naive and a little wet behind the ears.
"The vehicle is written off. We called you last week and you had plenty of time to discuss this. We had to notify Vicroads in seven days. Your time was up."
"You can reverse it."
"Under extenuating circumstances."
"I would think an assessor not doing his job properly would be extenuating enough."
"We called you to advise you."
"No you didn't, I called you yesterday. No one from your organisation called me."
"The assessor inspected the car."
"No he didn't. The repairer is still waiting for the assessor to look at the vehicle."
There was much more to the conversation. Mr. X advised me to use a few key words and mention various policies that I shouldn't be aware of, but they were. "How do you know that?"
"Didn't I tell you? A friend of a friend is an assessor in your parent organisation. I'll be having Sunday afternoon drinks at his place in four weeks time discussing your performance and inspecting the repaired vehicle."

Well, the fat lady hasn't sung yet. The car will be repaired. The question is, how easy will they make it?
I shouldn't have to go through this ****.

A Chinese hopper, Mick?

Would love to have been a fly on the wall during those conversations mate. What a PITA but really glad they are repairing it - it is such a nice car and with so little damage, I'm amazed at how this has transpired.

Originally Posted by Homestar

Would love to have been a fly on the wall during those conversations mate. What a PITA but really glad they are repairing it - it is such a nice car and with so little damage, I'm amazed at how this has transpired.

As it stands, they are not repairing it.
I will be getting paid out. The repairer will be repairing it and I will be paying him. If it's not on the WOVR register, sweet. If it is, well, I'm ignoring that for the moment.
There is still lots of arguing and negotiation before the insurance company repairs it.

Oh, and the repairer are giving them serves as well.

The red tape is just ridiculous, no wonder insurance premiums are so high.

Id be interested in knowing which insurance company

As we are having the runaround on our bath room claim from a major that offers house insurance and this has been going on since Feb