Thread: How Reliable Is Land Rover Now?

Without knowing what the terms of reference for the survey are, i.e. what questions were asked, it's hard to come to any hard conclusions.
I notice the graphs are labelled as dependability results, not reliability.
Having answered a few of these and also having had to interpret the results of similar types of surveys, the best way to think of these is a representation of customer satisfaction, rather than anything truly hard and fast about how good any individual car or brand is.
For example customer expectations play a massive part. Look at how high Skoda is in the UK results compared to VW, Seat and Audi. In many respects these could be results from almost the same car, yet the Audi buyer, having paid a damn sight more than the Skoda buyer, has way higher expectations.
So if the same niggly fault occurs in each brand, who is gonna be more ****ed off? And who is gonna expect the dealer to fix it NOW, as opposed to the buyer who, having lower expectations, is happy to wait till it goes for its next service?

Looking at the position of LR in each of their graphs, how much of that is down to crappy dealers?

I've always had a issue with those JD power surveys - The important thing for reliability to me is how many issues/problems stop the car dead and require a tow truck to get fixed, or at best require an unscheduled trip to the dealer/mechanic. Anything that can wait until the next service is not really an issue. JD power doesn't really tell me that info (not as far as Im aware anyway)
5yr warranty is just a marketing excise and has nothing to do with manufacturers faith in their vehicles - lets look at a handful of other manufactures that are still offering 3yr warranties - LR, BMW, MB, Audi and Jaguar. I would put up the argument that people who buy these brands would not typically be buying the generic cars that offer 5yr warranties (or at least not buying them for the same purpose as a more upmarket vehicle)

Strictly speaking about reliability in general of all machines and not just cars - your most likely to have a breakdown/failure during a machines infancy or totally randomly throughout its life. So if a car doesn't fail in its first year then chances are good that it will be fine for the next 3 or 5 years either way.

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