Originally Posted by
1950landy
Think I am becoming a Grumpy Old Bugger. About a month & half ago went to order new head light washer jet for my wife's car from dealers S/Parts & was told the part was not available in AU & would not order the part even though I said I would pay for it in full & hopefully it would arrive when the vehicle went in for service this week, but he still refused giving me a post it note with a part number on it telling me to give it to the service department for them to order it when I took it for service. Because the number looked like a 2 year old had written it I couldn't find the part number on the internet . Fast forward 1 1/2 months , 2 weeks ago I booked it in for service ( took 3 phone calls before I got a booking) also to have front splitter fitted ( which they didn't fit last time because they forgot to order it & ran out of time just leaving it on back seat for me to fit) & spoke to them about the problem with the S /Parts guy & was told the Parys manager would call me . Fast forward 2 weeks vehicle went in for service yesterday , & still no call from spare parts manager , 2hr's after dropping off vehicle the call I was expecting , up selling , we advise at 90K this needs to be done at a cost of $150 because the intake will be full of bugs & dirt ( vehicle has only done 68k's in 7 years never on dirt roads or at night much) I told them I didn't believe it needed doing & they were up selling but as it is a diesel agreed to have it done but told them I wanted the work it was booked in for done 1st. I got a call around 4PM that all work had been done & when I arrived to PU the vehicle all that they had done was the service & cleaning out the intake ( may be) Was told the splitter could not be fitted because the the front panel was all bent & all the clips were broken & needed to go to panel shop to be repaired. they hah not ordered the headlight washer jet because I had to pay for it before the order was placed, Said I told you to order it this morning & all they had to do was add it to my service account . So for what they say they did with capped price service cost $420 , the cost of each of the filters was around $60 each ( full filter kit from Repco is $80 for 3 filters )
Report on vehicles states that it needs a new cam cover gasket & seal , 4 new tyres ( according to my tyre Co tyres they are only 1/2 worn & tyres they quoted to fit only cost $102 each , how long would they last?) plus the work I had already asked them to do , total estimate for this work almost $ 4000.
So today I fitted the splitter using the jack supplied with the car , there were no broken clips No front panel damage , job took 1 hr from start to finish all done with a cracked rib , I would say I could have done it in half that time on a hoist. I then removed the plastic cover on the top of the motor to find no oil leak at the cam cover . The next job was the head light washer jet , they had put the correct P/N on the invoice so looked it up on the internet & found 10 of them in Melbourne so that is now on it's way .
It is no wonder we become Grumpy Old Buggers when we have to deal with car dealerships. :firedevil:
Gees that is good to get off my chest. Time to start looking for another Co to service it.
