I spent 5 minutes listening to irrelevant information on the automated telephone answering machine at HMRC. When finally spoke to someone was transferred 3 times before reaching someone who could assist. Then was not able to help as I could not prove I was who I said I was and did not have their account number to hand. All up wasted 15 minutes. Reason for call was am attempting to pay a tax bill but their system will not take my cash


Yep I read 12 pages of rubbish to get the needed single line!
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Keeping it simple is complicated.
I had two in front of me so not a lot I could do to oblige him. Next set of lights the same. My tolerance for ******* gave way shortly late to a finger from me which had his blood pressure tablets fail and the extra red to the existing red face of rage was clear
Suspect he was 4foot nothing and 80ish. Not at all sure he would have been happy to chat face to face

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