Quote:
Originally Posted by ramblingboy42
Not much bloody Courtesy there then if they advise you then immediately pull the plug.[bighmmm][bigsad]
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Quote:
Originally Posted by ramblingboy42
Not much bloody Courtesy there then if they advise you then immediately pull the plug.[bighmmm][bigsad]
didnt work :-(Quote:
Originally Posted by austastar
Quote:
Originally Posted by travelrover
A Telstra Tech. called here today checking on their wooden poles( they drill holes in the base etc)
anyway, before he left I asked him about your problem hoping he would have a list of common use passwords that they use to access gear. But alas, he buggered off without getting back to me & I was here, mainly because it was raining.[bigsad]
Sorry, I did try for you.
Thanks 4bee, appreciate that.
I have tried escalating via every Telstra avenue I can find. I have twice been promised that the specialist support team will call me back within 24-48 hours… still waiting and still waiting for the 2nd level support to call within 2-5 days which expired on 3 Feb. these are all from Indian based contact centers.
They just don’t care…
Email the CEO asking for his office to intervene and provide the required service.
Your visit to ceoemail.com
Quote:
Originally Posted by travelrover
Odd that Telstra's TV ad says they are shifting OS Call centres to Oz, which would have been a wise decision years ago.
Hope they don't bring the CC Staff with them.:wallbash::soapbox::rulez:
No mention of when, just that they are. Bull****? Who can say?
Andy Penn (Telstra CEO) announced sometime ago that they would be on-shoring their contact centers but there was no time line.
In the same vein a few years ago Westpac offshored their Adelaide mortgage processing facility. Those losing their jobs had to train their Indian replacement before being retrenched. Not as bad as One.Tel laying everyone off via text in 2001!
Quote:
Originally Posted by travelrover
Talk about them getting the rough end of the Pineapple.[bigsad]
Of late Telstra have started sending me reminders by text every couple of days tat the account is due , the 1st reminder is sent the day after I receive the account by Email , I receive the account around the 22nd of the month & it it is due the 14th of following month . I always pay by the the 12th even when they fail to send me an account . We have been with Telstra for 50 years & have never been late or not payed an account . Are Telstra doing this to all there costumers ? I find it an insult , makes me feel that I am not paying my account on time or not at all. I wonder if they are charging me for reading these text messages. I would not mind if the sent one message couple of days before the due date but to send every couple of days is a bit much.
From memory when I had one of these things you go to http://m.home in your browser (making sure the browser is actually connected via the modem). This will bring up the management home page. Username is "admin" and password is "admin", which is really secure[wink11], so first thing you do change the password. This should give you access to all the modem management. Good luck.Quote:
Originally Posted by travelrover