Thread: Bloody Telstra

Originally Posted by goingbush

Hit the Nail on the head .

I was a Telstra field tech for 30 years , First 10 years installing switchboards & commander systems , second ten on payphones Install & faults , last ten on Lines & broadband install & faults . I was in the second last intake that went through a 4 year apprenticeship , after that they started taking on contractors with a two week training course., During my 30 years the ethos went from quality where 5 jobs a day was over achieving to them wanting you to push out 15-20- jobs a day and quantity is all that mattered . The few proper techs that were left were following contractors around fixing their **** ups . Pressure was on to cut under wet cable joints and bag them to get a service working instead of remaking joints. I got out because my work ethic was being compromised. Telstra really do not give a **** about the network or the customer. And its only going to get worse.

Sounds like bloody excellent grounding to me, gb.

Originally Posted by JDNSW

I have to say that I am following it closely, and the thought has definitely occurred, not really for a phone though. Problem is that it is a bit pricey for my limited finances, and it is still in beta test.

Ive signed up,. waiting on my dish , its portable so can mount on the van, truck or house. its beta testing at the moment but coming on line fast,
check this out to see the live starlink satellites, enter your address with the cog button Live Starlink Satellite Map

the dotted lines are recent deployments. when I'm happy with it I'll cancel my NBN and sat phone & wont need my cell-fi-go so will sell that and probably break even.

Originally Posted by 4bee

Sounds like bloody excellent grounding to me, gb.

Unfortunately the skills aren't much use now, I got out just before the NBN took over , now nothing I learned over 30 years is really relevant , except for the few services left still running over copper. Though if I wanted a job wiring up security systems it would be a no brainer but I'm over crawling under houses and in roofs, But I guess its all wireless now.

Originally Posted by goingbush

Unfortunately the skills aren't much use now, I got out just before the NBN took over , now nothing I learned over 30 years is really relevant , except for the few services left still running over copper. Though if I wanted a job wiring up security systems it would be a no brainer but I'm over crawling under houses and in roofs, But I guess its all wireless now.

Maybe I should have said "Excellent Grounding for those times? I suppose it will be the same for blokes of today knowing bugger all about future systems.

After a few years of fighting with and being incredibly frustrated by telstra for my business line and internet I can't tell you how much I can't stand the company. The quicker they onshore the call centres again the better but it really has gone to the pack. I have been using them for decades but Vodafone could teach them a lot about customer service (even down to answering your calls in under 30 mins).

Cheers

Originally Posted by ozscott

\The quicker they onshore the call centres again the better

i read somewhere, its meant to be happening


Telstra to have Australian agents answer all inbound calls from 2022 - Telco/ISP - iTnews

Originally Posted by Eevo

i read somewhere, its meant to be happening


Telstra to have Australian agents answer all inbound calls from 2022 - Telco/ISP - iTnews

JEEEZUZ NOT AT LAST! I have been advocating this since the Covid crap started here. Just as so long as they don't import the same idjits.


It is my opinion that what they think they save using overseas centres will be more than made up for by the loss of business that occurs now.

I think I may get the champers out now.

Originally Posted by ozscott

After a few years of fighting with and being incredibly frustrated by telstra for my business line and internet I can't tell you how much I can't stand the company. The quicker they onshore the call centres again the better but it really has gone to the pack. I have been using them for decades but Vodafone could teach them a lot about customer service (even down to answering your calls in under 30 mins).

Cheers

Unfortunately, no real choice here. Mobile - Telstra only, landline - copper maintained and operated by Telstra, so using any other retailer just puts another layer in to fix any problems, internet - satellite, with only specialist providers; I am using Skymesh, who used to be pretty good but seem to be taking customer service lessons from Telstra.