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Thread: Its out folks - I want to hear the excuses.

  1. #21
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    My experience with independent Land Rover specialists, is that they're not just mechanics, they're also enthusiasts.
    If you don't like trucks, stop buying stuff.
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  2. #22
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    I think you're all reading the chart the wrong way round, so L-R is actually the best in the survey.
    2005 D3 TDV6 Present
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  3. #23
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    Quote Originally Posted by RANDLOVER View Post
    I think you're all reading the chart the wrong way round, so L-R is actually the best in the survey.
    Maybe this is the wrong way around as well.

    "In a survey conducted by Reliability Index, the Land Rover Defender got the worst score possible. A majority of owners reported that their car needed repairs within the first three years of ownership. Most of these repairs also took more than five days to complete."

    Lets hope the new model Deefer is an improvement...
    Paul

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  4. #24
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    Quote Originally Posted by Homestar View Post

    Here's a question - if Land Rover was near the top, would everyone here think the survey was more accurate???
    Honest answer from me is no. I like my LRs, warts and all. Would I say they are reliable? Give me a break....

    The best way for JLR to move up lists like these would be to say "your D4 motor has broken and it's not long out of warranty? No problem sir, of course we'll fix it for you, and here's a brand new Defender for you to drive while we do it".
    ​JayTee

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  5. #25
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    Quote Originally Posted by Tins View Post
    Honest answer from me is no. I like my LRs, warts and all. Would I say they are reliable? Give me a break....

    The best way for JLR to move up lists like these would be to say "your D4 motor has broken and it's not long out of warranty? No problem sir, of course we'll fix it for you, and here's a brand new Defender for you to drive while we do it".
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    If you don't like trucks, stop buying stuff.
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  6. #26
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    Quote Originally Posted by Tins View Post
    The best way for JLR to move up lists like these would be to say "your D4 motor has broken and it's not long out of warranty? No problem sir, of course we'll fix it for you, and here's a brand new Defender for you to drive while we do it".
    Umm,no,the best way would be to not have the issue to start with.

    Thats how other brands get the reputation, and continually top the charts.
    Paul

    D2,D2,D2a,D4 all moved on.

    '09 Defender,(sons)sitting in the shed, appreciating in value

    '56 S1,been in the family since...'56
    Comes out of hibernation every few months for a run

  7. #27
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    Quote Originally Posted by scarry View Post
    Umm,no,the best way would be to not have the issue to start with.

    Thats how other brands get the reputation, and continually top the charts.
    Sure, but we know that ain't going to happen, at least in the short to medium term. But JLR could keep the customers they do have by supporting them.

    As Tombie so correctly points out, ALL cars will have issues. It's how they are dealt with that people remember.
    ​JayTee

    Real stupidity beats artificial intelligence every time. Sir Terry Pratchett

    2000 D2 TD5 Auto: Tins
    1994 D1 300TDi Manual: Dave
    1980 SIII Petrol Tray: Doris

  8. #28
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    Quote Originally Posted by V8Ian View Post


    Bulletman

  9. #29
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    Quote Originally Posted by V8Ian View Post
    Indeed. Doesn't mean it wouldn't do any good if they did it though.
    ​JayTee

    Real stupidity beats artificial intelligence every time. Sir Terry Pratchett

    2000 D2 TD5 Auto: Tins
    1994 D1 300TDi Manual: Dave
    1980 SIII Petrol Tray: Doris

  10. #30
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    Quote Originally Posted by Tins View Post
    Honest answer from me is no. I like my LRs, warts and all. Would I say they are reliable? Give me a break....

    The best way for JLR to move up lists like these would be to say "your D4 motor has broken and it's not long out of warranty? No problem sir, of course we'll fix it for you, and here's a brand new Defender for you to drive while we do it".
    Nope. The fault is the point in survey, not the service quality behind it.

    Exactly what the survey doesnt show - is whether or not the service was good, bad or indifferent.

    Personally Ive never had poor service levels from LR dealers. I have from other brands Ive dealt with. Including a mouthful of abuse from the Toyota Fleet Group.
    Cheers
    Tombie

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