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Thread: Its out folks - I want to hear the excuses.

  1. #31
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    Quote Originally Posted by Tombie View Post
    Nope. The fault is the point in survey, not the service quality behind it.
    If you take the survey at face value, sure. But I don't.
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  2. #32
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    Quote Originally Posted by scarry View Post
    Umm,no,the best way would be to not have the issue to start with.

    Thats how other brands get the reputation, and continually top the charts.
    Actually its perception more often than not.
    Expectations based on preconceived ideas.

    Plenty of people who have never owned an old LR think that all LR leak oil or have shocking electrics - you know, the 3 position switch- dim, flicker and off..
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  3. #33
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    Quote Originally Posted by Tombie View Post
    Actually its perception more often than not.
    Expectations based on preconceived ideas.

    Plenty of people who have never owned an old LR think that all LR leak oil or have shocking electrics - you know, the 3 position switch- dim, flicker and off..
    Pretty much what I said about 20 posts ago.. Perhaps not so succinctly.
    ​JayTee

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  4. #34
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    Interesting that Jeep are twice as reliable.......

    If land Rover wanted to change the perception reflected in the surveys then a campaign like the recent jeep one in Australia that basically admitted they had got the service costs and parts availability wrong might help, but maybe they don't care and the survey results are not reflected in their sales figures.

    Similarly poor ANCAP ratings don't seem to have hurt Jeep Wrangler sales to their core market.

    Regards,
    Tote
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  5. #35
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    Quote Originally Posted by Homestar View Post
    This is all covered if you go through their criteria for the surveys. Remember this is complaints per 100, not mechanical failures. A vehicle will make the list if someone has issues with the bluetooth, or they are annoyed by the amount of beeps the car makes, etc. Yes, there is a lot of perception by the customers on this, but if you spend the money on any brand, why rag on it unless it's causing you an issue? Porsche did well, but Mercedes and a lot of other 'High End' Euro vehicles didn't. Likewise Tesla - even with it's huge brainwashed fan base - scored poorly.

    Badge Engineering can cause big differences in vehicle - usually in spec level, so the clone is often rated poorer than the original - look at things like the Toyota Lexan - horrid spec level and interior compared to the Commodore. I don't know which ones are which in this list though so not sure if that's correct overall.

    Here's a question - if Land Rover was near the top, would everyone here think the survey was more accurate???

    While it may be swayed by perception, on a whole, I think it's quite accurate.
    Probably is yet we know we hang it on POMs. Americans might as well. I know Canadians politely hang it on the Americans. After just putting a replacement engine in my D3 at a mere 300,000 km I will add my grumble . 2009 is Pathetic it did not last like as my 2005 is still running around happily as it was before the hail storm- bloody insurance companies Just kidding.

  6. #36
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    Quote Originally Posted by Tombie View Post
    Actually its perception more often than not.
    Expectations based on preconceived ideas.

    Plenty of people who have never owned an old LR think that all LR leak oil or have shocking electrics - you know, the 3 position switch- dim, flicker and off..
    True,but perception doesnt have much to do with ratings in surveys.
    I presume the ratings staff work from actual facts from the owners of the vehicles.
    Not hearsay,or perception,or preconceived ideas.

    But we will probably never know how they actually do these surveys,thats why myself and many on here probably have no real interest in them,no matter what product or brand they are referring to.
    Paul

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  7. #37
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    Quote Originally Posted by scarry View Post
    True,but perception doesnt have much to do with ratings in surveys.
    I presume the ratings staff work from actual facts from the owners of the vehicles.
    Not hearsay,or perception,or preconceived ideas.

    But we will probably never know how they actually do these surveys,thats why myself and many on here probably have no real interest in them,no matter what product or brand they are referring to.
    Ring ringHello. Mr Scarry, Im from the SSA (Silly Survey Association) and want to ask you, how reliable has your LR been? Have you had any problems with it?

    Well I had a blown light bulb and couldnt get my BT to connect to my phone.

    Thanks Sir, thats 2 reliability points
    Cheers
    Tombie

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  8. #38
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  9. #39
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    Quote Originally Posted by Tombie View Post
    Ring ringHello. Mr Scarry, Im from the SSA (Silly Survey Association) and want to ask you, how reliable has your LR been? Have you had any problems with it?

    Well I had a blown light bulb and couldnt get my BT to connect to my phone.

    Thanks Sir, thats 2 reliability points
    Do you work for them?

    Based on what they say they measure, it probably isnt much different to that.


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  10. #40
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    Quote Originally Posted by Saitch View Post
    Sounds very much like the model that Gartner use in IT.

    Regards,
    Tote
    Go home, your igloo is on fire....
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