Results 1 to 10 of 10

Thread: Whinge and whine.

  1. #1
    Join Date
    Nov 2007
    Location
    Townsville Nth Qld
    Posts
    644

    Whinge and whine.

    Am i being anal? a few years back bought the bride a new 2018 vehicle with 5 yr warranty. Now yesterday had the 36 month /45000 service carried out. Service supervisor calls me and recommends new wiper blades and Pollen filter. Give the go ahead on wiper blades $10.00 dollars no issue. How much for pollen filter Supplied and fitted $119.00 or $60 filter only. I replied no thanks. Anyway spider senses start tingling when i get home so I have a good read of the Service schedule and shock horror : Inspect Evaporator pollen filter.
    Now if the so called technician carried out the inspection, he removed it, observed there was enough dust and fluff to grow potatoes in and refitted said filthy filter without even giving it a blow out. So if i went the dealers way $59 dollars labor to walk to the parts dept, tear open the box remove plastic and refit said item that if they had done there job was all ready out. I have sent a please explain email and await result. By the way sourced filter $19.00, removed potato factory and refitted new one in less then 2 minutes. Rant over Baz.

  2. #2
    Join Date
    Nov 2008
    Location
    Knaresborough North Yorkshire UK
    Posts
    1,171
    Have paid to have them replaced as part of service and when checked they were billed but not changed. At least you were not charged

    If they are part of the scheduled service items should they not be included ?

  3. #3
    Join Date
    Apr 2008
    Location
    Brisbane,some of the time.
    Posts
    10,807
    There is a note on the Tojo dealers service schedule of all our work vans, that the pollen filter and wiper blades are not to be changed.
    If the pollen filter cost is part of the service it is deducted from the price.
    We change these components ourselves when needed.
    From memory the pollen filter was around $65,no extra labour was charged.

    FWIW,the manual Gear Box oil in these vans has its first change at 200 000Km,but the original OEM oil cannot be sourced.
    So the replacement oil needs to be changed more regularly, this has to be also noted on the dealers service schedule, for the higher mileage vehicles,or this doesnt get done at the correct times.
    Something many owners would not realise.The same manual gear box is used in many models of Hilux.
    Paul

    D2,D2,D2a,D4 all moved on.

    '09 Defender,(sons)sitting in the shed, appreciating in value

    '56 S1,been in the family since...'56
    Comes out of hibernation every few months for a run

  4. #4
    Join Date
    Nov 2007
    Location
    Townsville Nth Qld
    Posts
    644
    Quote Originally Posted by 3toes View Post
    Have paid to have them replaced as part of service and when checked they were billed but not changed. At least you were not charged

    If they are part of the scheduled service items should they not be included ?
    My thoughts exactly.

  5. #5
    Join Date
    Aug 2009
    Location
    Sunbury
    Posts
    74
    Had our P....o serviced by a dealer recently. They noticed rear number plate light was not working and quoted $27 to replace the globe. I happened to have a globe as it came in a packet of two which would only have cost a couple of dollars, and it took me about 5 minutes including finding the globe and a screwdriver and chucking the old globe in the bin.
    Guess the dealers have to pay for their fancy showrooms somehow.

  6. #6
    Join Date
    Sep 2012
    Location
    Westlake ,brisbane
    Posts
    3,153
    Had wife's car serviced the other day , I see on the bill there was a $2 charge for windscreen additive, few days later went to use the washers & they stopped working, when I checked they were out of water. I rang the dealer & asked how much extra would it have cost if they had also put water in the bottle as well. They also should have checked the cabin filter I checked the glove box as all the contents need to be removed to check it ( know this because I only replaced the filter 6 months ago) , nothing had been disturbed so I am guessing it was not checked. They didn't get a very good report on the manufactures survey from me.

  7. #7
    Join Date
    Dec 2008
    Location
    Victoria
    Posts
    1,675
    Quote Originally Posted by Woolly View Post
    Had our P....o serviced by a dealer recently. ........
    Guess the dealers have to pay for their fancy showrooms somehow.
    I've been very happy with the service charges from my Mitsi dealer.

    However...my RR Classic had its sunroof drain tubes blown clean with compressed air. Can't recall exactly how much it cost me but was close to $100.

  8. #8
    Join Date
    Nov 2008
    Location
    Knaresborough North Yorkshire UK
    Posts
    1,171
    If it works the same in Australia as the U.K. where these surveys are run by the manufacturer rather than the dealer a bad one will impact on the dealership sales bonus and will hurt. If it is dealer run hard to say if any real impact

  9. #9
    Join Date
    Nov 2008
    Location
    Knaresborough North Yorkshire UK
    Posts
    1,171
    The hourly rate charged is impacted by the costs of meeting the manufacturers ‘standards’. These are regularly updated so there is a continual spend required. Some say to keep the dealers deep in debt so they cannot complain too much as the franchise would be removed snd dealer left with the debt. Someone has to pay for this. Is a big part of why independents are cheaper than the dealer

  10. #10
    Join Date
    Jan 1970
    Location
    Logan
    Posts
    24,588
    What's the standard hourly workshop labour charge nowadays- $120, $150?

    Wouldn't a pollen filter be a consumable, like other filters, wiper blades, fluids etc, and therefore chargeable?

    Happy so far with the dealer service charges for our Mazda 2 after 80,000 km, but then it has been very reliable.
    2009 Defender 110 2.4. ARB bulbar, Ironman winch, Safari snorkel, Steinbauer chip, AP HD clutch, Lightforce spots, larger tank, Off Road Systems drawer, Traxide 160 controller, Tekonsha brakes, Mulgo seat runners, Uniden UHF, Nuggetstuff seat corners, breathers, Polaris GPS.

Tags for this Thread

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Search AULRO.com ONLY!
Search All the Web!