Thread: MyGov .... is it the crappiest website ever ?

From a cold start the other day it took me about half an hour to get a NSW covid app on 16YO Daughters phone.

Create mygov account - confirm with email
Create and link Medicare account and link to phone for 2 factor authentication
Create Service NSW account
Set up Service NSW app on phone
Install medicare app on phone - not strictly necessary I found out later but it does give you an alternate way to access the vax certificate and put it in the wallet on your phone.
Export certificate to Service NSW app on phone - took about 3 goes

About half an hour from the start. Was much simpler if you already had the Mygov account and had it linked to Medicare as I have for my personal account.

Regards,
Tote

Your experiences with the sign on are just normal there is nothing wrong with the software they all do that

Sounds a bit like the drama I had on this on a Monday about a fortnight ago. I persisted on it for a while, then eventually got on the phone - and after a couple of hours actually got to talk to a human - "It's doing this again, it happened on Friday last week, and it's all I have dealt with today" (about mid afternoon by now) "all you can do is try again later!"

I tried again the following day, and it actually worked, although I have to say I am unimpressed with the website, even when it is working as designed. I suspect the major problem (apart from the bugs) is the attempt to have one website do everything.

Yes it's crap, try getting your vaccination certificate. Get sent in endless circles until you stumble onto the right link.

I have the Mygov app on my phone and have no problems using it.
I haven't bothered with getting my covid passport on the site yet because I have no need for it here in the West

Originally Posted by loanrangie

Yes it's crap, try getting your vaccination certificate. Get sent in endless circles until you stumble onto the right link.

I thought I’d give it a go this morning…….

Wasn’t singed how for anything prior…….probably took me 40min to be able to print my certificate.

All done on iPhone.

I was rather surprised I managed to do it based on reading several bits and pieces across the net.

I suspect you were lucky - it seems that performance can vary quite a lot, but you may also have been lucky in guessing where to find things - or just experienced with similar websites.

Originally Posted by loanrangie

Yes it's crap, try getting your vaccination certificate. Get sent in endless circles until you stumble onto the right link.

Never tried to use any of these My Gov heaps of junk. Our vax certifs. are the original hard copies issued by the GP, Copied & kept in our wallets, NO not the phone one the real leather buggers.

Don't visit Bars et al so not needed. Not accepted by anyone? Then they can go & **** themselves.


I bet they paid some geezers $millions to design something that causes honest, well intentioned folk to have a mental breakdown trying to do simple actions.

They, whoever "they" are, must be aware of the problems so why have "they" not rectified the situation? Still incompetent, arrogant etc? Probably.