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Thread: I'm calling stumps.

  1. #61
    Roverlord off road spares is offline AT REST
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    Well our support manager that is helping us, got on to the lift company about the bill. As the call phone was only put in before christmas and it would still be under warranty.
    They look in to and and have came back saying that it is under warranty. So we dont have pay for the unit but we still have to pay the call out fee of $300+ gst. Our OT came out today and she is going to get on to the lift
    company why have they install a call phone that is not water proof as it is an out door lift. It is only going happen again with winter coming, we are supposed to have one because the lift is over 1.5 mt high. If worst comes to worst I can discontent it,as the tech guy over the phone told me how to do it when it was playing up by dialing out all the time. And it can just look good there, because if it does it again and it is out of warranty we will be up for 1300 for a new one.


  2. #62
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    NavyDiver is offline Very Very Lucky! Gold Subscriber
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    Quote Originally Posted by Roverlord off road spares View Post
    Well our person manger that is helping us, got on to the lift company about the bill. As the call phone was only put in before christmas and it would still be under warranty.
    They look in to and and have came back saying that it is under warranty. So we dont have pay for the unit but we still have to pay the call out fee of $300+ gst. Our OT came out today and she is going to get on to the lift
    company why have they install a call phone that is not water proof as it is an out door lift. It is only going happen again with winter coming, we are suppose to have one because the lift is over 1.5 mt high. If worst comes to worst I can discontent it,as the tech guy over the phone told me how to do it when it was playing up by dialing out all the time. And it can just look good there, because if it does it again and it is out of warranty we will be up for 1300 for a new one.
    Call out fee for their product fail- can we have the lift companies details? No name and shame of course- DOH.

    The thing is clearly not completely fit for purpose. Out side yet not water proof bits. OMG the world is weird at time mate. Have a great day

  3. #63
    Roverlord off road spares is offline AT REST
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    Quote Originally Posted by NavyDiver View Post
    Call out fee for their product fail- can we have the lift companies details? No name and shame of course- DOH.

    The thing is clearly not completely fit for purpose. Out side yet not water proof bits. OMG the world is weird at time mate. Have a great day
    Yesterday the magnet door safety sensor wouldn't sense the door was closed so it wouldn't run the lift, until Heather pushed the upright closer to the door so the sensor pick up each other. Ttoday the lift was phantom ringing again so Heather went out and open the box on the outside of the lift and pulled out the plug on it, we had it taped with plastic no water got in the front must be the box behind.


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