Thread: Centrelink help?

JT, I can't assist with your immediate issues, but I would strongly advise that you save and print out any, on-line forms you have completed. On filling out Services Australia forms, I've noticed that the printed form does not always have all the information on it, even though it shows on the screen form. Especially, the rectangles where you have to input dollar amounts.

On a few occasions, I've had to print the "Completed" form, write in the missing information, then scan it and forward to the relevant MyGov mob.

Go over everything with a fine toothed comb.

Good Luck!

Try this John.

How to apply under the Home Equity Access Scheme - Home Equity Access Scheme - Services Australia

Try this John.

How to apply under the Home Equity Access Scheme - Home Equity Access Scheme - Services Australia

That's the link I already have, but thanks.

I'll tell you a quick story I had just the other day.

firstly ... call them!!

Website is a shambles sometimes. I can navigate quite easily, but when THEY stuff you around, the only way is to call.

quick story.

had heart trouble in Aug.
Had lots of troubles getting support from them. asking for paperwork that wasn't applicable to me(ultimately) but that didn't matter.
Anyhow, once doc sent report, they got me doing some volunteer work to eliminate some of the obligations needed for financial support.

Many times I've uploaded paperwork that they ask me to do, it gets ignored. the last one for over 4 weeks.
Finally, I called to find out what's happening, within a minute, nice lady 'processes' the form I uploaded 4 weeks ago, done!

Just yesterday, after about 2 weeks not being able to work out this 'task' they had for me to finish .. I couldn't agree to what they were asking me to agree too.
Just a stupid endless loop of next->next->finish!! ... finish what, I did nothing. there was nothing to agree too in the endless loop on their website.

Called yesterday, got a nice lady again, who seemed perplexed by my question. Just hit the agree. WHAT! agree, there is nothing, just next,next,finish.

I waited about two minutes, she said try now. AHHHH! finally I then see this stupid ghostly agree button .. DONE!

Sometimes site works as expected, sometimes not, usually whoever checks your file is an idiot, but every time I've called, it gets sorted.

So, hopefully this month I can get an all clear to get back to work ... just to get away from centrelinks far-infra-red-tape.(centrelink creates redtape on a level equivalent to a receding universe)

hence my recommendation is to call.
last quick story .. they called my partner on a Sunday!! ... to finalise some stuff. on a SUNDAY!

Originally Posted by AK83

I'll tell you a quick story I had just the other day.

firstly ... call them!!

Website is a shambles sometimes. I can navigate quite easily, but when THEY stuff you around, the only way is to call.

quick story.

had heart trouble in Aug.
Had lots of troubles getting support from them. asking for paperwork that wasn't applicable to me(ultimately) but that didn't matter.
Anyhow, once doc sent report, they got me doing some volunteer work to eliminate some of the obligations needed for financial support.

Many times I've uploaded paperwork that they ask me to do, it gets ignored. the last one for over 4 weeks.
Finally, I called to find out what's happening, within a minute, nice lady 'processes' the form I uploaded 4 weeks ago, done!

Just yesterday, after about 2 weeks not being able to work out this 'task' they had for me to finish .. I couldn't agree to what they were asking me to agree too.
Just a stupid endless loop of next->next->finish!! ... finish what, I did nothing. there was nothing to agree too in the endless loop on their website.

Called yesterday, got a nice lady again, who seemed perplexed by my question. Just hit the agree. WHAT! agree, there is nothing, just next,next,finish.

I waited about two minutes, she said try now. AHHHH! finally I then see this stupid ghostly agree button .. DONE!

Sometimes site works as expected, sometimes not, usually whoever checks your file is an idiot, but every time I've called, it gets sorted.

So, hopefully this month I can get an all clear to get back to work ... just to get away from centrelinks far-infra-red-tape.(centrelink creates redtape on a level equivalent to a receding universe)

hence my recommendation is to call.
last quick story .. they called my partner on a Sunday!! ... to finalise some stuff. on a SUNDAY!

At least you can get through on the phone, over here its a packed lunch job and at least 4 hours waiting/trying to get through to someone who can help - on a good day.
The one good thing they have introduced is actual pre-booked interview times. I usually book for later in the afternoon when all the adhoc/drop in types have been and gone.

Hi John,

My mum, who is getting on and is finding bureaucracy harder to deal with, now makes an appointment and goes in.
I went with her last time and the person we dealt with was very helpful and what we needed done was done without fuss.

She finds that if she posts stuff they have requested, it gets lost.

She doesn't do online.

Visiting seams to be working well.

All the best with it.

Tony

Catch 22. If I wasn’t crook and up to my eyeballs in drugs I would be able to do it easily, but then of course I wouldn’t need to.