Thread: Hospital report,BlackBetty

good to hear that black betty will fully recover from her illness

Dr Rich is a specialist isn't he
hey Rich when you read this let me know how you are with diffs, ie putting in lockers

Wasnt too keen when DR Rich called today.
Landrover didnt have the headgasket in stock,2 weeks ex UK
Made 2 calls on the mobile and Karcraft had one sorted,JUST.The container is waiting to be opened.
What are Landrover doing???? There are 3 different headgaskets for the TD5,why the pluck arent they all in aussie????
Andrew

Hi Andy
That’s almost unbelievable.
You’d think each dealer would have at least two of every gasket, cable, hose, belt etc for each model.
A couple of months ago you should have seen the bother I had trying to get a fan belt!
When I found one I ordered in another spare straight away.

They only had one.
good luck with black betty.

landy andy had the same thing with the hose from the turbo
on my TD5, when it went none in W.A.
what are they trying to do? put every one off rovers!
finially got one through rovercraft.
good luck with the repairs.

cheers Jeff

Originally Posted by Belly

....
what are they trying to do? put every one off rovers!
.......

No, simply following the precepts instilled into the accountants who run the company - don't stock anything that doesn't sell x units per month - put it onto your supplier to do the stocking. (of course they do the same since most companies are run by accountants today).

The concept of customer service does not enter into the training of accountants, since it does not show as an item on the balance sheet.
John

Originally Posted by JDNSW

The concept of customer service does not enter into the training of accountants, since it does not show as an item on the balance sheet.
John

I think that herein lies the problem with many business these days. Some managers are unable (not educated enough) to understand that profit/productivity increases are not simply achieved via figures on a balance sheet; but are also a function of customer and employee satisfaction.

Originally Posted by Jamo

I think that herein lies the problem with many business these days. Some managers are unable (not educated enough) to understand that profit/productivity increases are not simply achieved via figures on a balance sheet; but are also a function of customer and employee satisfaction.

You can't (just) blame the managers - most of them get their pay and job security on the quarterly (or even monthly) balance sheet, and the same goes for the directors, whose attitude is usually dictated by the shareholders, usually dominated by large institutional investors run purely by accountants - but whose policies are dictated in turn by the retail investors and super owners who all demand the best return on a quarterly basis. The short term focus all down the line is focussed by the legal sanctions against any director or manager who takes a long term view. The only companies who can afford the luxury of working long term are private companies or small business units which are so small relative to the whole company that they can look long term with impunity.

The end result is a whole business culture based on short term results and to hell with the long term. And no, I don't really have a solution, other than to support the few companies that buck the trend.