Thread: Power of the blog!

**** theres sum sad stories on there it sure put the wind up me on new landrover products and as per usual the after sales service of l/r is a joke

This has been around several times!

Some of the posts are trolls.

This guy is just a whinger. Most of his problems were covered by TSB, he basically decided he wanted a Q7 after he had already bought the D3. Then set out to get a refund under UK laws.

(I won't post what I think of him, 'cause some of the more self-righteous on this site might get all upset and run off crying to Inc)

Jamo -- for ONE disgruntled customer he has done a truck-load of brand damage to Land Rover. If trying to quantify the damage, it would run in the millions, in essence this has been conceded by LR in that they have backed down.

I think it is a good lesson for anyone in customer service as to what blogs/internet can do to a companies reputation in a very short period of time.

Noddy, LR could do better, that's for sure, but they don't necessarily do any worse than any other car maker.

Check out VW and Audi forums; and Toyota won't even admit that their vehicles may have faults.

From what I understand, he didn't dent sales too much.

There's a lot more user reports on the internet praising the D3, than there is against.

Anyone claiming to be put off because of thiswould probably not have bought the D3 anyway. Lets face it, very few buyers look at a braod range of vehicles. They choose the one they want and then eliminate the competition by way of selective argument to come back to what they've already chosen.

Interesting... I think I've seen an earlier blog from the same guy who was saying something like "don't anyone buy a D3 because you will regret it".

However the latest blog contains the rather startling quote:

the truth is it's a great car - it really is - but Land Rover needs to keep their customers happy

It also looks from the latest entry that he's whining about his bluetooth phone not working and the dealer not fitting a towbar. Wow, serious problems with the vehicle, it must be a complete pile of crap if it wont interface with your mobile. <_<
Perhaps this person needs to distinguish between dealer service, Land Rover service and the capabilities of the vehicle while he's busy with his smear campaign.

That was rather well said, Jamo. Very lateral.... Justification of a decision?

The perplexing thing about blogs is that there are soooo many millions of them, that few (if any) would ever read such...

an opinion is fascinating and curious; given I've read none of the story the person could be anti a D3 'cause he didn't get a root in it.... but his mate in the Q7 did....

GQ

if LR were really worried about his blog costing millions as part of whatever deal they did with him their legal peopel would have inserted a clause requiring him to delete his blog of complaints from internet and cease all references to it in future.

All you have to do is go to complaints site to see people talking about their lemons whether it be 4x4, cars or vans

I think everyone works on principle that they wont be buying a lemon or a car made on Thursdays or Mondays when they buy new car, rather than analysing the posted complaints to determine is it production control quality problems or design faults.

For instance the 3 litre Nissan Patrol Diesel engine or the Freelander engine complaints indicated engineering design faults which you were more than likely to suffer if you bought the vehicle

Like anything it pays to do your pre-purchase research its easier to avoid buying a lemon than trying to have the lemon rectified