Thread: Is Good Service Dead?

Try living in or near a mining town, all of the tradies that dont work for the mines are booked out for a couple of months in advance and everyone that works in retail has a chip on their shoulder and believes that sales are owed to them and dont have to be earnt.

Car dealers dont need to haggle, if you do that you are wasting their time because the next bloke that walks in will be a miner with a lease deal at full price.

Around here we have **** all service and we are lucky if our phones work

back in the early nineties i was working for myself as sparky in this area and the competition is pretty stiff, you'd think that for a company that has been around for as long as these guys (about 15yrs), that they would be trying to give good service to ensure their slice of the customer pie. price alone will not ensure an abundance of work, a lot of people are waking up to "cheaper is not always best", sure you will get the work, but customers will not ring you back if you don't do a good job or if you are unreliable.
sometimes you have to pay for quality

OK HANG ON GUYS, I am a plumber by trade and would never do that to a customer. Not all tradies are the same, i cant always get there because some jobs take alot longer than expected, but doing that is ridiculous. how do they expect people to ever put up with that!

Not if I can help it.. well not on the mechanicing front anyway

i'd believe you wouldn't steve. as i said, i'm a sparky and i'd like to believe most peole would have the decency to call and advise rather than wait 4 hrs before you tell the customer you are running late. these guys are just hopeless, no wonder trademen get a bad wrap.

Disco Steve read fully what has been written, he is not bagging the full trade what is eating him is that one the after hours callout did not turn up and then when he cancelled it the plumber called him later to see if he could turn up the next day. The issue is not that he could not make it, it is that he did not sort himself out and call the next job and say that he will be late. All the plumber had to do in this situation is call him and say I am running late will be there at .........! this is where the service nowdays sucks. Who has had pay T.V. installed and been told they will be there some time on tuesday next week? I mean what a crock that is.
In what I am saying is that there is not enough tradies in the area as most of them have been stolen by the mines.

The key is lack of communication is where most service fails today.

Dont eat so much curry and you wont need to call the plumber to fix the pipes . That service is crap I would be out of business if i did that.

i have gone through a fair bit of bog roll in the last 2 weeks, had the backyard trotts going.
probably not so much the poo, but the paper that's got caught up in the tree roots.
BTW Will, you know the company i mean, they tend to take all of the parking spots at the office.