Holden Dealership... sigh

**B92 8NW** · 14th November 2007, 10:12 PM

I was looking over the invoice for the service on our 2004 Commodore. Mobil is the supplier of lubricants to Holden and for a 2004 VY they recommend:

MOBIL 1 10W-30 or MOBIL SUPER S SL 10W-30 or MOBIL 1 0W-40

Now Mobil make some of the best lubricants in their Mobil 1 range and the above recommendations are either full synth or blended... so WTF did Holden go and fill it with Mobil Super HP 20W50, a plain mineral oil with a silly viscosity for the type of engine that it is... and this oil is expected to last the entire 15,000km service interval of city driving and short trips...

Correct Oil should be 62 cSt @ 40 and 10 cSt @ 100
The one they used is 167 cSt @ 40 and 20 cSt @ 100

Will this be a problem? If it was my car I'd be dumping it at home, putting the right oil in and sending the cheque less their and my oil costs. Is it worth going back?

**CraigE** · 14th November 2007, 10:23 PM

I would be right on the phone to them and Head Office as this could cause warranty issues. Even if out of warranty they should be using the minimum stated in the book.
I would be telling them that they are going to have to change it free of charge and pay for your time and inconvenience.

**Barra1** · 14th November 2007, 10:55 PM

Joel, I have to ask the question as to why anyone would ask/allow a Dealer to change the oil on a motor vehicle.

The cost is prohibitive and this is a basic job - if done correctly by yourself which is more than comforting.

Many, many years ago (in my youth) I was left stranded between Deniliquin and Hay as a result of a "simple oil change" completed by a Dealer.

Demand your money back mate!!!

**twitchy** · 15th November 2007, 06:47 AM

Unless you rev it like Lowndsey's supercar all day I DOUBT VERY MUCH you or I would notice ANY significant difference in performance or wear to the engine.

However, they SHOULD of used what was recommended for your vehicle.

**incisor** · 15th November 2007, 07:44 AM

does holden, like many other car manufacturers these days, class "city driving and short tripping etc" as severe service and recommend half life oil changes?

**Quiggers** · 15th November 2007, 07:56 AM

Joel: As you live in Melbourne, I suspect the 0-40 would be the go.
20-50 could get a bit problematic on cold mornings.

Get 'em to fix it now!

BTW, on the invoice, were you billed for 20-50 or something else?

Cheers, GQ

**Quiggers** · 15th November 2007, 07:57 AM

Joel: As you live in Melbourne, I suspect the 0-40 would be the go.
20-50 could get a bit problematic on cold mornings.

Get 'em to fix it now!

BTW, on the invoice, were you billed for 20-50 or something else?

Cheers, GQ

**Pedro_The_Swift** · 15th November 2007, 08:21 AM

whose car is it Joel?

company car?

Fleet manager may want to know,,

**George130** · 15th November 2007, 08:37 PM

Regardless of if it is ok or not I would be demanding it be redone at their expense or double the warranty in witting with it stating that that oil is ok for the life of the engine. At their prices get it right or don't charge, No negotiation.
If the service desk doesn't make you happy have a loud discussion with the owner manager in the middle of the showroom at the busiest time possible.
You start nice and then become a *****.

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