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Thread: Public Hospitals, what a joke.

  1. #1
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    Public Hospitals, what a joke.

    I have always been an avid supporter of the public health system but after today's little episode SCREWEM.

    My wife fell over yesterday did some damage to herself, but try as we could, we could not convince her to go down to Robina emergency ( an extension of Gold Coast Hospital ).

    Today she was in so much pain that we finally got to take her down there, BIG MISTAKE.

    After fronting reception and then Triage, where my wife tells the whatever, that she thinks she has a broken thumb and broken toe, we waited, and waited, and waited.

    Two hours after arriving, we were still waiting.

    Now when the hospital is flat out obviously you can expect to wait and wait some considerable time and two hours, in my opinion, would most likely be a short waiting period, WHEN IT’S BUSY.

    When we arrived there were some 4 or so patients ahead of us and in the two hours we were there, these 4 were seen to as well as 5 or six other patients that arrived after us.

    After waiting two hours and at that point in time, there were no other patients wait and still nothing seemed to be happening, I went to the Triage counter and just asked “As my wife had been there for two hours and there was no one else waiting, had they overlooked her”.

    Well, talk about wave a red flag at a bull. This bitch informs me that “Patients are seen on a basis of the severity of their injuries or illness” a point I was well aware of but there were no other patients.

    This bitch then tells me “As my wife is listed as a category 4 patient, she will have to wait to more serious case are seen to first”. I pointed out to this bitch, that I had not requested to have my wife jump any que, I was just enquiring to see if she was still in the system.

    Now, posted on the walls in the waiting are signs stating that “Police will be called if staff are subjected to any form of abuse, physical or verbal”. It seems the same rules don’t apply to the staff themselves.

    I go back and sit down and the next thing I see this bitch talking to some other staff and nodding over our way.

    Surprise, surprise my wife gets called.

    Into see a doctor, who says there is nothing they can do for my wife’s toe, which is fair enough, but he needed an Xray of her thumb and goes off to organise that.

    30 minutes later, the doctor pops his head in and asks if the Xray has been done. No, so off he goes again.

    Another 30 minutes later and we have had enough, went told the doctor not to both and left.

    Over 3 hours for SFA.

    I would hate to be in serious need of medical attention on one of their busy days.

    What a complete and utter joke and the morel of the story is that you can’t risk getting sick on the Gold Coast.

  2. #2
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    Sorry to hear about Janes troubles... never a good thing to have to attend the emergency department of the GC hospital... and worse yet on a sunday when they are already at quarter staff as it is.

    You may remember back last year when i went in i waited for 5hrs in the emergency ward before being looked at which included have a fistula break through my stomach while waiting and was just given some guaze to keep over it for the next couple hours.

    But in there defence, once you're actually in the system i can't fault them as proved from my numerous operations including my last one which went for 8hrs and went brilliantly imho

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  3. #3
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    Yep, their was a reason your wife didn't want to go to emergency

    Never been for myself, been had to go heaps for others, the only quick way in is ambo........but don't get me started on them *****s, I drive me missus to hospital myself after she flaked out and had a wierd fit thing (shock) and having to convince the bloke of the situation before he'd send an amulance, after trying to negotiate with this ass for 5 mins, i told him to **** off, i'll take her myself

  4. #4
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    Don't know the Robina ED personally, Drivesafe, but big problem seems to be their communication not their timing. I would think that you've probably had about an on-par run for a Sunday. X-ray services will be limited - either on-call or one person doing the whole hospital. Triage categories 1-3 are the "Emergencies" and 4 basically means they think you could have seen a GP, while 5 means they think you shold go home and/or use a bandaid. They will literally see every 1-3 before they pick up a category 4 chart.

    I once sat 2 hours in an empty waiting room (in northern NSW) where they had a policy that EVERY category 4-5 waited at least that long. At our local no-appointment private bulk-billing practice you'd wait 4 or more. And in Canada the equivalent conditions would wait 6-8 hours.

    As I suggested earlier, a 1+ hour wait for xray on a Sunday at a smaller hospital isn't out of the ordinary.

    But I would expect that simple courtesy would suggest that when you asked about the time they could let you know that there had been more people category 1-3 coming in the back door, and that your wait was, regrettably, about usual. And letting you (and your wife) know that xray might have been busy, and that the doctor was really just checking on where things were at rather than expecting xray to have arrived would also have helped.

    I hope it all turns out to be nothing too bad - and do make sure she gets the xray and someone has a good look at it (one of the advantages of getting it taken privately is that it will be checked by an imaging specialist). I've seen some funny things which initially looked like simple sprains. Serious arthritis can be the consequence.
    Steve

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  5. #5
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    I waited 6hrs one night after shattering 2 fingers which where diagnosed by the nurse as "Badly Sprained" in Box Hill Public Hospital a few years ago now.

    That was bad enough for me - otherwise all other experiences I have had with others have been just OK.

    It is crap.

    Dave

  6. #6
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    Quote Originally Posted by scrambler View Post
    (one of the advantages of getting it taken privately is that it will be checked by an imaging specialist).
    In Australia, at least - all x-ray films are reported on by a Radiologist. It just may take longer to obtain that report in a busy trauma hospital.

  7. #7
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    Sorry to hear mate, but would have to say that I my experiences with both public and private have always been good, however I do prefer private as the process can be very much quicker. We have been to Robina with Sharlea 3 mths into her pregnancy with suspected appendicitis and they were great, she was then meant to be take to Pindara by ambo but the wait for that was ridiculous so I took her instead. I will always be in Private due to some of the stories I have heard, we insure our cars but not ourselves. It could be worse, watch the doco 'Sicko" by Michael Moore, hope Jane is on the mend,

    Regards

    Stevo

  8. #8
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    Public Hospitals

    Hi Drivesafe

    As a nurse I tend to get embarrassed when I hear stories like yours. Having been a patient myslef I can also empathise and sympathise with you.
    The mistake here appears to be that the triage nurse was not triaging. Triage is not a one off assessment but a continual process. Patients waiting can deteriorate or on the other hand, actually improve. I have seen patients categorised as a 3 or 4 only to have to call for the crash cart into the waiting room as they have an an event of some kind and have become a 1 or 2.
    Anyone with an ounce of sense would have made sure your wife was seen when no other patients were waiting.

    If you have private health cover, don't forget most private hospitals have emergency departments these days.
    Hmmm wonder if I should apply for a job in A&E at this said hospital??

    Too far to drive every day is the only problem.

    Cheers

    UD

  9. #9
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    Hmmmm.Sounds like nothing has changed then.

    We had my eldest who was only 3 at the time, in at PMH Emergency department waiting room in Perth for 7 hours once, and she ran a 40+ degree temperature for most of that time!!

    Any higher temperature for any longer and she could've had significant brain damage apparently.

    Anyway, ER's are a place to avoid in Tas, as we spend more $$$ on upgrading football stadiums than hospitals, thanks to that peanut Lennon.

    When I went in recently however with some chest pains and palpitations, I was tossed in a wheelchair and shoved through to the examination room ASAP!
    (I felt for those who had been waiting a while, but as I found out later it was worth the trip to hospital as I was having Atrial fibrilation. No wonder I felt so off.)

    JC
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  10. #10
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    Yes, I won't bother with my story but it is such a hopeless system and it obviously feeds in to the staff big time.

    Xav

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