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My experience of warranty claims with Lr has been excellent, nerver had a claim knocked back under warranty. Even had steering wheel replaced.
I have known of Toyotas owners having claims knocked with various excuses (it's normal, wear and tear, vehicle abuse etc.)
I would say Toyota are not the worst for warranty claims but they are not easy and sometimes owners have to fight.
I think Toyota will fix if they have to to keep an issue quiet? (like most manufacturers)
Quote:
Originally Posted by CaverD3
I've literally grown up with a stream of mechanics, that have worked in either the local Tojo/Nissan/Hyundai/Honda dealership or the local LR etc dealer, plus a few at ford and holden etc, had personal relationships with sales assistant, managers, spare parts blah blah, spent alot of time with ALOT of people in dealerships in all positions
Oh, the other advantage I have, Is I'm quite unbiased when it comes to rover vs the world
1, its usually the dealership themselves that provide the issues to the customer NOT the manufacturer, the dealers warranty jobs are "fixed price" and they only get $x to do particular warranty jobs back from the manufacturer, so its a cost to them usually as it can take longer than they get paid, when servicing work could be getting done
2, If the "fixed price" warranty claim pays more $/hrs than it usually takes, you'll find you have little issue getting your claim sorted:D
3, you'll also find that if you bought a Tojo you probably wouldn;t need a replacement steering wheel or had as much experience with warranty claims:p
These two don't add up. :confused:Quote:
Originally Posted by rovercare
All vehicles have problems. It was the case that LR more issues than others but not for a while.
Toyota say they are more reliable but the reality is they have had lots of issues as well. They just keep quiet about it and throw some more marketing dollars at it. :angel:
What me cynical......never. ;)
I had my front driveshaft replaced by the Alice dealer,you would have been working there then and my defender was 15K past the warranty period and you guys replaced it no questions ask,I would add that all the warranty claims were caused by shoddy workmanship by LR dealers so I did have a solid case. PatQuote:
Originally Posted by BigJon
You should have asked a month ago,Tojo recommend injector replacement at 100K as well as valve caps and all the settings reset,your 2K would be gone by smoko. PatQuote:
Originally Posted by Blknight.aus
Our Suby had the rear main seal go over a year out of warranty. I didn't even think to ask, but the dealer did for me and Subaru covered the whole thing.
IMHO a lot comes down to the dealer themselves/
A mate of mine,Ernie Hill bought a brand new Troopy and the engine siezed before he got home,it did 8k's,thats eight kilometers,2 weeks later he got his ""new'' troopy back,this time it did 5k's before it siezed,6 months later and only after he threatened legal action did he get a new engine fitted to his vehicle,the owner of the ute that snapped it's crank on site last year didn't get a single thing from tojo,not a dime and it only had mid 50k on it. PatQuote:
Originally Posted by rovercare
:whistling:
What was the reasoning behind not replacing the one with the broken crank?Quote:
Originally Posted by PAT303
Maybe the dealers in questions are assholes, how far was it pushed, who did they speak to etc? there is always more to the story
The snapped crank vehicle was serviced by the owner,he owns his own company that services mine machinery so no warranty even though it was only 14 months old and serviced every 5K in his own workshop. Pat