Years ago I bought a number of 'fir tree' fasteners for the door lining - Defender ones $0.45ea, Disco ones $4.50ea. Bought them anyway as I had to complete the job on a mates Disco.
However, I didn't leave it at that. I wrote a letter direct to Rover Australia querying their pricing for similar items (also included my receipt from the dealer) and suggested that they may have misplaced the decimal point. I received a thankyou letter PLUS a refund for the overcharged amount of $40.50 even though I hadn't requested any adjustment.
Good PR for a change!



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