Thread: Maccas will be in big trouble if this is genuine

Originally Posted by The ho har's

well I sugest you try another Maccas store as they are not microwaved...cooked on the grill

the only meat patty microwaved is the pre cooked lean beef




Mrs ho har

THe angus I tried was more like cheap mince meat either boiled or nuked. Tasted worse than their normal fair. If it hadn't been take away and so far to drive back I would have told the manager to appologise to the farmer whose beef they had ruined.

Originally Posted by George130

THe angus I tried was more like cheap mince meat either boiled or nuked. Tasted worse than their normal fair. If it hadn't been take away and so far to drive back I would have told the manager to appologise to the farmer whose beef they had ruined.

well next time ring up and if you have your receipt and they "should" replace it or refund money........but hey how would I know how it works


Mrs ho har

We had the same letter come via email to us at work, however it was supposedly from a West Australian Maccas IIRC


Martyn

i dont care what they do with those Angus burgers, they taste bloody sensational love being a kid of the fast-food generation

Originally Posted by chunk

First report in, the Angus Beef is not cooked while you wait it's microwaved oooooooaaaahh

Second Report In,
Their food tastes like ****.

Dave.

If I must have fast food, I prefer fish and chips.

Willem

Originally Posted by willem

If I must have fast food, I prefer fish and chips.

Willem

that's hardly fast food
last time we went to the fish and chip shop it was a 15/20 min wait while they cooked your real fish and added some chips

This to add to the discussion

This widely circulated email supposedly contains a copy of a confidential memo in which a senior McDonald's manager named "Robert Trugabe" suggests that serving staff deliberately leave out items from customer orders as a means of increasing company profits. The memo, which is written on seemingly official McDonald's stationary, contains the following staff advice:

We need to discuss the drive through orders as well. If the girls leave one item out of every second or third order, this adds up to several thousand dollars per week revenue. On smaller orders if they leave out the hot apple pie or fires [sic] and larger orders just 1 burger from every third order this totals around $2,118.00 per day. We need to work out if there is a way of making this a procedure without making it documented.

However, the memo is not from McDonald's Australia and there is no McDonald's manager named "Robert Trugabe". I contacted McDonald's Australia to enquiry about the memo and received the following reply:

Thank you for your email. This memo is a complete fabrication. 'Robert Trugabe' is not a McDonald's Australia employee and never has been. Needless to say the contents of the letter are also completely fabricated. McDonald's practices the highest standards of consumer ethics and would never encourage employees to act in a way that undermines our core customer values.

McDonald's Australia has also published the following customer alert on its website:

The memo in circulation online and via email supposedly written by the Managing Director/Propietor of Frewville McDonald's in South Australia is a complete fabrication. 'Robert Trugabe' is not nor has even been a McDonald's Australia employee. The contents of the letter are also completely fabricated. McDonald's practices the highest standards of consumer ethics and would never encourage employees to act in a way that undermines our core customer values.

An examination of staffing information published on the McDonald's website confirms that there is no managing director named "Robert Trugabe". The name is seemingly a pun on the name of Zimbabwean dictator "Robert Mugabe".

Certainly, big companies can often be quite unscrupulous in their endeavours to maximize profits. However, it is absurd to suggest that a giant and very profitable company like McDonald's would engage in such a desperate and transparent scheme to glean a few extra dollars. Regular and returning customers at suburban McDonald's stores like the one at Frewville would likely be quick to discover any ongoing pattern of missed items. Moreover, in order to be effective, all staff would have to be complicit in the ongoing defrauding of customers and be willing to remain silent about such activities. It is very hard to believe that every one of the "girls" - the wording of the memo suggests that Frewville McDonald's only hires women which in itself is highly questionable - would meekly go along with instructions to deliberately defraud customers.

And, the figures quoted in the message are only realistic if people do not return to collect the items missed from their orders. While a few customers might not have the time or inclination to return to the store, many would certainly do so.

And, finally, it is also extremely hard to believe that any individual that is astute enough to make it to the position of managing director would be so amazingly stupid as to actually document a scheme to deliberately defraud customers thereby risking serious legal and career repercussions when the scheme was inevitable revealed.

Who actually created the fake memo is so far unclear.