not happy!! what does is take FFS!!! NOW WITH RESULT!!!

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Originally Posted by kenleyfred

Maddog recently did a bit to my Defender. Towbar and snorkel from ARB. Spent the extra on ARB towbar because it is compatible with long range tank ( future fitment ). Once fitted I noticed that it was the same as Hayman Reece bar,which was much cheaper, and not compatible for future long range tank. Only about a week later did they acknowledge the bar was incorrect and they would contact me when correct bar was available. STILL WAITING.
In contrast I have fitted a roofrack and awning from Hannibal. Chose them because (in my opinion) they are better than ARB's. Their service made ARB look really sh*t.
Work really hard for my money, accessories are few and far between although they will eventually all get there.

I am really put off by the treatment of the big companies.. And this is not new either, previous Discovery went in for a lot to be fitted, After all being organised , on picking up later in the day I was informed that cargo barrier was incorrectly delivered and I would have to come back in a few weeks to get it fitted.

Turned into a bit of a rant, although I like a lot of ARB gear and will be back for more, I hate their service. Other companies (Hannibal) have been great to deal with. One of the big ticket items on the list is a roof top tent. I know who I will be going to for that.

Cheers
Kenley

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Before you get a roof top tent, Try climbing the ladders in bare feet. Big difference between ARB & Hannibal. Very happy with mine:D

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Originally Posted by MADDOG

I bought my defender nearly a month ago and when i purchased it, I organised to get some accessories included in the finance. I spoke to Arb and got a quote, gave it to landrover and they included in the finance too easy! you're right I phone ARB back and book in my vehicle, the consultant phones me back about an hour later to say prices have changed and that he had qouted me for steel roofrack and not ali (yes he was going to fit a steel roofrack to an aluminium truck) then he told me the cargo barrier was different and it was going to cost another $400 and the roofrack was another $350. totally irritated I decided to get a quote from another company. arranged to have the vehicle booked in today organised with landrover to get the name on the cheque changed, phoned them last week to make sure it was all ready. they said all ready for monday. dropped the vehicle off this morning at Perth 4X4 and handed them the keys caught a taxi to the missus work costing me $30 then drove home from there. he calls me at 2 oclock and tell me they haven't even started on my car and they don't have any of the parts. FFS!!!!

why is this so hard? (rant over)

do I persist with the same company or get the cheque changed again and go elsewhere if so where. can anyone reccomend someone NOR for drawer system, cargo barrier and roofracks?

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dont bother they are a tin pot outfit

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Originally Posted by Albert

Before you get a roof top tent, Try climbing the ladders in bare feet. Big difference between ARB & Hannibal. Very happy with mine:D

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Having driven around Oz sleeping in a roof top tent all the way I can say that is a very very good point. Pat

try rovacraft in bassendean. not sure about a roof rack but should have a cargo barrier and plenty of other goodies - 93770080

An aluminium roof rack is lighter hence you can put much more heavy junk on your roof, so I would go aluminium if I could afford it. Also is less top heavy so less likely to cause a roll over if you do crazy things that you shouldn't do when driving offroad.

I needed to drop my defender in to get a paint defect sorted out and spoke to the salesman who sold me the car about the problems i was having getting the accessories sorted. He then phoned the MD at TJM in o'Connor, and I went down to take a look at what accessories they had, the service was much better than i had received from ARB and Perth 4x4, they are sorting it out for me and have an account with landrover so it seems to good to be true, should have my drawers in 2 to 3 weeks, Roofrack i will pick up at the same time.
While I was there I bought a bullbar and they threw in a free snorkel, Result!!!

I thought you were after north of river places? :o

Would've mentioned TJM otherwise, they are quite good! :)

There is another ARB stockist SOR, and I've had good dealings with them also.

Glad things are on the go for you now. :D

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Spent the extra on ARB towbar because it is compatible with long range tank ( future fitment ). Once fitted I noticed that it was the same as Hayman Reece bar,which was much cheaper, and not compatible for future long range tank. Only about a week later did they acknowledge the bar was incorrect and they would contact me when correct bar was available. STILL WAITING.

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You got an ARV16 towbar, the towbar you need to fit a longrange tank is an ARV12 same as previous model Defender.

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Originally Posted by Wortho

You got an ARV16 towbar, the towbar you need to fit a longrange tank is an ARV12 same as previous model Defender.

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Whatever the codes. They still gave me the wrong one.
I've seen all the corporate 4X4's outside their workshops. My opinion, they look after the big accounts and contracts and don't care about us (me).

All my accessories arrived yesterday, there was a 8-12 week wait on the tjm bullbar so bought a dolium fit over bumper bullbar for $500, now all I need is for me to have my vehicle back long enough for me to fit them :(.

with a bit of luck will get it back on friday