Thread: Brake Booster recall extended to other VINs

Originally Posted by peterall

I have received the same "the computer says no" initial response from the only dealer in Adelaide.
LR Australia customer service and the dealer have now agreed to investigate so we just wait.

Peter - do you have the contact details for who you spoke to at Land Rover Australia - may pay for me to give them a ring as well?

Noted other comments - will get them to check DDW and re-iterate my safety concerns in writing

Cheers

Originally Posted by Scouse

It sounds like the dealers were only checking the local LR system & not the UK system. The UK system is not user friendly though so most seem to use the local, "not that up to date" system.

Ask the dealer(s) if they checked the DDW system.

Apparently its not on DDW either

Latest update is that they found oil in the brake booster and have, according to the report "sent an EPQR to LR " and submitted a "PWA". They wont do anything as it still not showing on their system!

I had this failure and reported this at my last service in May 10. The dealer registered the claim for a warranty repair even though my D3 was out of warranty and did not fall into the original VIN range. LRA rejected the claim, I had to get the repair done as I had 4 near misses on the road and I thought that this was ridiculous not knowing when the D3 was not going to stop when I needed it to stop most.

The dealer expected me to pay if LR did not approve the claim which I did (>$1200) and then it was up to me to fight it out with LRA. I called LRA customer service and presented them with all of the dealer info and the next day or so it was approved but....

I'm still out of pocket the $1200 and patiently waiting for the refund. I was told it takes 6-8 weeks to get the money, why I have no idea

On the plus side, it is good to see LR has acknowledged the fault occurs on a wider range of VIN's and they are fixing without charge - this is a real safety issue.

By the way once I had my D3 back after the repairs it was amazing how much I had forgotten how well the D3 stops. It was obvious that oil contamiantion in the booster degrades the stopping ability - make sure you get the new maze of pipes because when your D3 doesn't stop you will poop yourself

Chris

Tell DOTARS; this guy is aware of the issue: Ross Pettersson
Email him the details of the incident.
Ross.Pettersson@infrastructure.gov.au

Originally Posted by DJC

Apparently its not on DDW either

The latest bulletin is gthe Australian version & the details are not on the local or the UK systems yet .
As long as your VIN is on the list (at the end of the bulletin), then the recall can be done straight away.

It seems that the message is slowly filtering out to LR dealer land.
I had a call from LRA today who confirmed that my VIN was on the recall notice, P017v6 Australia v4, and they have contacted the stealer, Solitaire Adelaide, to advise them. I had told them that it was on page 20 two days ago.
I will be booking it in next week.

Hi Folks - in case the LR dealers are playing dumb - print the attached out and shove it in their face:
Land Rover?Discovery 3 TDV6 vehicles and Range Rover Sport TDV6 vehicles (this recall is an extension of PRA2009/10961)

It states:
Identifying features

VIN Range:
Discovery 3 LA000005 - LA513325
Range Rover Sport LS900002 - LS999999 & LS100000 - LS215618

Target Number: 7383
Campaign Number: P017

Cheers,
Rob