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To a point - it was a limited offer. If they did 200k and 5 years full time I would be jumping with joy. Glad you got the extended warranty though and factor too, so much better than a dealer aftermarket one!Quote:
Originally Posted by gtp owner
Cheers
Well I have cancelled the order on the D4. After stuffing me around for the past coupe of months and being constantly shafted I took my business elsewhere. So I bought an NT Pajero GLS. $55,000 drive away with all the options I wanted was a lot less than the disco, but it really is not half the car the disco is. Unfortunately the dealership might sell Land Rovers, but it is not Land Rover quality service. I doubt I will approach that dealership again if I decide to upgrade the Pajero.
So a tip for the dealerships - return phone calls from your customers. Confirm the options, including the warranty in writing. Don't say the car will be available at a certain date, then miss that date. Then set a new one and miss that one, and again...I would have preferred to say the car would be 4 months, and if it arrived in 3 1/2 then great. But don't promise a date and continually fail to achieve it.
Anyhow, off rant now. I put a steel bull bar, front and rear lockers, bash plates, lift kit and uhf on the pajero now, and have a great family car.
That's a damn shame, i am hearing this way too often:mad:
All the best with the new vehicle & hope it brings you years of pleasure.;)
This thouroughly sucks ass. Your next move is to drive it into the dealer and demonstrate what customer service can achieve. I do this regularly, go in, ask for the management. Explain and show, point out who's to blame and walk out. Call in a week or two and ask for the salesman. Chances are you'll get "he's moved on".
Did this at a nissan dealer in both blacktiown and Parramatta. Wanted a test drive. Was told they don't do them. So went to another who fell over each other to help.
Yes I agree with the customer service lacking. I had the feeling that they were struggling to meet demand, and that there are heaps more people out there to buy the product, so my purchase was not a high priority. That may be fine while there is a large demand and restricted supply, but the day will come when he has a car sitting the showroom that he can't move, and customers like me will not be interested in making the purchase. I will probably buy one from the dealer at the other end of the state
if there's that much demand thewn someone need to pick uo their act. If I was in a position to buy a new LR product, in fact if I go to buy any product if it's not availablke there and then I don't want it. If I wanted it in a month I'd be here next month.
Yes theres a delivery time involved but months is a joke. Increase production and delivery. Then maybe they'd sell some product and then they'd have some money to iron out the bugs.
It was not so much the wait that was the problem. If I was told at the end of October when I started the process that I would have it in the driveway on the 1st of March, then I can make a decision if i would wait or not. I had to return to study my medical degree on the 31st of January, which is a huge workload. I specifically asked whether it could all be done and dusted by then as i did not want to be mucking around with the stuff involved with new cars. The answer was an emphatic yes. But when you are told it will be here before xmas, then early Jan, then mid Jan, then by the 31st, then it's getting off the boat next week...sorry but you have lost my trust.
I would probably have waited until it arrived if I had a set date that was adhered to.
The other thought i had was what happens if I have to wait for a water pump or some other odd bit? If it takes 4 months for the car to arrive, how long does it take to get it back on the road with a minor repair? This may not be true, but once that trust is lost and I got cranky, I walked away.
Contrast this with the mitsubishi dealership - within the week I had tested 3 pajeros, selected the colour, model and options, and had it parked in my garage. Easy. Was I stuffed around? No. Was he keen for my business? Absolutely. Would I be repeat customer? For sure!
Police attitude eh. It's obvious the XR is in no way suitable to tow probably 2200kg of Disco + 700kg of trailer. Even just looking at the nose-up attitude is enough. This is why WDHs were invented, with reference to the other thread.Quote:
Originally Posted by gtp owner
My point was about how police are so strict on speed limits and how exceeding them makes you akin to a kiddly fiddler, but a clear case of something that is potentially dangerous is clearly ignored. I have towed plenty of very heavy loads over many km, and I am very aware of the dangers. The xr was the only option I had at the time, unless you think I should have paid for a huge fee to have a tow truck haul it home.Quote:
Originally Posted by rmp
The nose up attitude is more an effect of the photo - I had a very neutral position on the car, with around 200kg downforce on the towball (equivalent to the weight of my wife and I) Yes I check these things.
Sorry, I meant the police's attitude and I entirely agree re speeds.Quote:
Originally Posted by gtp owner