What have they done?

You could also call customer relations at Land Rover Australia, and ask them for their advice. It is their warranty, but they also have a relationship with their dealer service organisations.

I am not sure whether it is all the services fault either ... if some oil from the turbo has done this, then perhaps its not all the dealership's service department's fault.

A letter to the dealership stating everything that has happened might also be a good idea. And it locks in your view of what happened.

Things are finally happening. The issues regarding the extended warranty have been resolved and the replacement motor has been ordered.

It should be on the garage floor by Wednesday, fitted on Thursday and Friday so they can begin road testing etc. Hopefully I will have MY car back early the following week.

It has taken some time but hopefully it will all come out fine in the wash. The Dealer has provided me with a vehicle the whole time and despite it being a bit of an inconvenience, it has not caused any great problems.

Quote:

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Originally Posted by Chappo

Things are finally happening. The issues regarding the extended warranty have been resolved and the replacement motor has been ordered.

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Did they order the "good" motor?

They have decided on the motor with 34K on it which I don't have a problem with.

As they said earlier, there are good and bad points regarding both a used and a refurbished motor.

They are replacing all of the parts that are difficult to access, whether they are due for replacement or not, while they are doing the switch so this will save additional expense in the future.

The Service Manager is still saying that he will not release the car back to me until he is confident that it is in as good as or better condition than when I booked it in for the service.

I guess only time will tell.

Well, the saga is nearly over. I should have my car back tomorrow or Tuesday. :banana:

The new, 34K 2nd hand replacement, motor has been fitted and road tested last week and all seems OK. They asked if they could keep it for the weekend to ensure all was OK so, what the heck, they have had it for 6 weeks so why not.

They have also ensured that all recalls for the motor have been addressed and will also be steam cleaning all underbody guards etc to ensure no oily smells etc..

I have attached a couple of pics of the "new ventilation port" that was caused by the motor blowing. The first shows the location in relation to the turbo and the 2nd is a close up where the internals can be seen.

I will ask tomorrow 'what was the final cost' but they indicated last week that it had exceeded 30K already and they hadn't finished.

Thanks to you all for the support and advice. I will keep you all posted.

Chappo.

Excellent news. Has there been any explanation of how it happened? Like what mistake was made to get the overrun.

Scott

IMHO....
What a complete and total balls up....

Just a few things to note...
34K for a used D4 engine is rubbish, they have gone this route as it was cheaper than a new/refurbed factory crate engine.
*Just like with a D3 engine, the difference between a new factory crate engine and a refurbed factory crate engine is they re-use the bare cast iron block, everything else is brand new, part number is different (which is the only way I can tell).
*The only "fores and against" a used engine over a factory new/refurb is a used engine is cheaper.
*As with a D3, RRS, removing the body off a shiny new D4 is a piece of cake and is well easier than doing older D3's, 4 hrs and the body is off.
*In your pic http://www.aulro.com/afvb/attachment...e-img_1079.jpg job looks untidy and if they had of removed the washer bottle they could have left the front apron on.
*oh they pressure cleaned all the oil and grease off so it didnt smell, well lardy-dar, you mean they did something right in amongst all this incompetence???

And people trust their vehicles to dealers why???

Thankfully in this instance the owner has come out all ok and hopefully hasnt been turned off the Land Rover brand.

For the ones that don't know and so its clear of my biased/unbiased opinion I am an independent Land Rover repairer.

Regards
Daz

Quote:

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Originally Posted by DazzaTD5

IMHO....
What a complete and total balls up....

Just a few things to note...
34K for a used D4 engine is rubbish, they have gone this route as it was cheaper than a new/refurbed factory crate engine.
*Just like with a D3 engine, the difference between a new factory crate engine and a refurbed factory crate engine is they re-use the bare cast iron block, everything else is brand new, part number is different (which is the only way I can tell).
*The only "fores and against" a used engine over a factory new/refurb is a used engine is cheaper.
*As with a D3, RRS, removing the body off a shiny new D4 is a piece of cake and is well easier than doing older D3's, 4 hrs and the body is off.
*In your pic http://www.aulro.com/afvb/attachment...e-img_1079.jpg job looks untidy and if they had of removed the washer bottle they could have left the front apron on.
*oh they pressure cleaned all the oil and grease off so it didnt smell, well lardy-dar, you mean they did something right in amongst all this incompetence???

And people trust their vehicles to dealers why???

Thankfully in this instance the owner has come out all ok and hopefully hasnt been turned off the Land Rover brand.

For the ones that don't know and so its clear of my biased/unbiased opinion I am an independent Land Rover repairer.

Regards
Daz

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I think you will find the 34K relates to the k's the second hand motor has done.
Andrew

Quote:

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Originally Posted by LandyAndy

I think you will find the 34K relates to the k's the second hand motor has done.
Andrew

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Correct Andrew, the engine they have installed has done 34,000 klms, it was not the cost.

They have said from the out-set that the cause of the over-run was from being overfilled with oil.

Their estimate from just after it happened was that it would cost between $30K and $40K and when I asked last Tuesday what sort of money had it cost to date, they said over $30K.

Quote:

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Originally Posted by Chappo

They have said from the out-set that the cause of the over-run was from being overfilled with oil.

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Chappo - glad to hear you're almost sorted. Amazing to think such a basic stuff up can cause such a catastrophe.


Sorry for the hijack here but a couple of dumb questions here from an intrigued novice (had a look around other threads but couldn't quite find the answers).

I understand the routine to check the engine oil level via service menu and have recently topped up in a few small steps. Confident I haven't overfilled it but it does show as full.

My questions are:

- how much would oil have to be overfilled to cause problems?
- can overfill warning be completely relied upon?
- if there are problems (saw blknight post this frightening list in another thread:
* spin bearings
* froth the oil and starve the engine
* get enough blow by to make the engine run on kill the rings
* blow the seals) would they be evident immediately or develop over time?

Thanks,
David