I looked up the part numbers before commenting. Front and rear. I think they were having a right old laugh at the customers expense.Quote:
Originally Posted by scarry
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I looked up the part numbers before commenting. Front and rear. I think they were having a right old laugh at the customers expense.Quote:
Originally Posted by scarry
Although I'm having an independent do the servicing on the Disco he also worked on the Puma, there's many who won't go past the stealers for the work they need done.
Some reckon it's best for warranty claims in the future, others say under the law that doesn't matter. Many don't mind being screwed and nor would I if it was a company vehicle.
My younger bro has always used stealers for his RRS Autobio and agrees he probably gets ripped off but they do have nice girls working there and the coffee is good.....
I gave him the name of a much lauded independent in Sydney a year or so ago but when he went there he was confronted by 2 oiks wearing filthy overalls whose attitude and language left much to be desired so he walked out and back to the stealer he went.
What a way to promote your business.
AlanH.
If I came across an immaculately tidy/clean workshop with everyone getting around on nice clean overalls I would immediately get nervous especially if the dealership had a fancy office/reception that had more than one person in it.Quote:
Originally Posted by ATH
Firstly because an immaculate workshop and personnel are a sign that much of the time is spent cleaning the workshop and someone has to pay
for this which is always the customer.
The same goes for the extra staff in the office/reception and the fancy fittings.
When I walk into Whyatt's here in Geraldton I notice that the workshop is organised and tidy but it isn't "Pristine" and the mechanics look as they should do which is a bit soiled but tidy and they are always busy working on the various Landrovers that are up on hoists or on the ground.
Shane the young bloke that mans the front desk can often be found helping in the workshop as well as running reception and Yes there is a coffee machine and a comfy lounge But the reception doesn't give you the impression that your bill is going to be "Padded" to pay for the unnecessary luxuries that some workshops provide.
A Busy workshop is also a good sign that you are at the right place because it is obvious that many other Landrover owners trust and resect the work that is done there.
I have Never had a "Padded" invoice from Whyatt's,The labour and parts costs have been very reasonable and every quote I have been given (verbally) has been pretty much Spot On.
I have also never had any unnecessary work done on my D2a like the pollen filter replacement on a D4 instead of just giving the old one a bit of a clean.
This is all from a Landrover Specialist workshop So I imagine that the same type of workshops in the Cities that are all "Sparkalakaly" with the fancy/posh receptions and the spotless mechanics have to "Pad" their invoices to cover their lack of work and the unnecessary luxuries and staff in the office/reception.
Wow I just changed my pollen filter for $50, I’m no mechanic and it took about 10mins.
Dealer invoices like that go part way to explaining why I am booked out 1-2 weeks in advance as an independent...