Thread: Need to restore faith !!

Originally Posted by scarry

Living in Brisbane at the time were you Ean?

Seriously, its a real shame because the vehicle brand is tarnished by these events which seem very common.

It would be good to hear from anyone that is happy with a dealer and their charges.

Tombie seems to have found the best one in the country.....

not Brisbane - the other side of the country . If they were the only place left where I could buy the parts to fix my car , I would burn it and change brands .

Cheers Ean

I also don't live in Brisbane and am the opposite side of the country.
I wouldn't dream of taking my Disco anywhere But the LR indy here because of their excellent service, their work is Spot On, They use Only genuine LR parts and fluids and the labour charges are actually less expensive than the other workshops in town.
There are good and bad dealerships all over the country (Regardless of Brand) and just because someone is unlucky enough to have to deal with a shonky dealership it doesn't mean that they should all be tarnished with the same brush.
I totally refuse to use the Toyota dealership in town for our Hilux because I consider them to be Overrated, Expensive and the service is crap However my experience at the LR indy is a completely different kettle of fish.

Originally Posted by Tombie

Digger and Basil135 will also agree...

This is the same dealer that the Service Manager in his Jag F-Pace, drove to Melrose last year to sort a small issue on Diggers vehicle before he went away for a week.

That’s a 600+km round trip to help a client.

And the same dealer that serviced my mates car.............so I guess there are always cases that slip through the net. Personally, I have had excellent service from them as well so I certainly have no issues.

Peter

Most vehicles are let down by inadequate diagnosis by incompetent service persons. Those with any intelligence soon leave the trade, sick of poor wages and machinery that was made with parts virtually inaccessible.
John. (almost retired mechanic)

I don't know that theres faith to be restored in the L/Rs so much, but I'm getting sick of dishonest and/or incompetent service companies, dealers, call them what you will. And the more I hear about these you beaut extended warranties, the less I like the. Quick case in point, about 6 weeks ago, my son bought a 06 mitsubishi outlander (yeah yeah, I know, I tried to say it quietly lol) as he needed something a little bigger than his corolla for his growing family. As with most of us at that ago he didn't have a lot to spend and he looked around and found this car and believed he had bought wisely, and so did I. He had the car two days before it went for a ride on a tilt tray. The problem? total transmission failure. SO he contacted the dealer where he bought it and got told yeah mate no worries, you bought the extra warranty , we'll take care of it. they had the car for 1 day shy of a month to replace the tranny because the warranty mob and the trans mission place it was taken to would get their act together and get it fixed. and the dealer threw their hands in the air and said "sorry pal, not our problem". I know its been a bit long winded but my point is, I'm wondering if theres any use in these must have extended warranties or are they just a cash cow for shonky service places? I'm really getting ****ed off with these rip off artists and what burns me even more is this culture of "oooh goody, cashed up Land Rover owner with broken Land Rover. This should be a nice little earner!" And we ALL know this crap goes on, right? Sorry about the long winded rant folks but its been bugging me more and more lately. Btw, bought myself a Hawkeye Total. Best investment ever. Got rid of the 3 amigos (abs shuttle switch failure )and programmed a new key as well. Dealer wanted nearly $300 to programme alone. Hawkeye was in my opinion, money well spent. Interested to hear what you guys think. Cheers Dave in Orange

Originally Posted by Tombie

Mate you got scammed...

You can replace just that unit, often you can just free it up... dealers have all done a few single turbo replacements without any problem.

How they came up with $16k for 2 turbos !

Similar possible issue. Same vehicle with 100k towing a slightly lower weight van on two occasions. Stoped, restarted & all appears fine. Assumed it was minor fault glitches mounting up til it hiccuped. Hopefully nothing more

Originally Posted by pjgrandad

Hi, I have a 2013 Disco 4 HSE 3.0 lt diesel, have had it for about two and half years and is a great tow vehicle. We did a 19,000 klms around Australia trip last year towing an off-road van, loaded around 3.3 tonne, got home mid November. Disco was faultless until about 200 k`s from home when it went into limp mode with reduced engine performance. Pulled over turned off engine, waited 3 or 4 mins, re-started all good. Did this about 8 times for the 200 k`s home. After a few days I took Disco to the nearest Land rover dealership, diagnosis failed LHS turbo. I questioned the diagnosis with the service manager with what I believed was an electrical issue because the fault would clear after re-starting. He said we have checked everything an its no doubt LHS turbo failure. Well thank god for extended warranty... 7 weeks later and repair job cost of $16,360. LHS turbo replacement...you don`t do one with out the other they said, so new RHS turbo as well. Body had to be removed from chassis for this to be done.
I asked them to keep both the old turbo`s for me to see. Mechanically both turbo`s were fine. The problem was the little 12 v actuator motor on the LHS turbo had failed. This little motor controls a link that varies the turbo`s output. This vehicle is a bit over 4 years old and has 92,000 k`s on it and has always been land rover serviced.
I have lost a lot of faith in this now, to think that a little 12 volt motor potentially could cost another $16,000 plus, down the road somewhere an no extended warranty!!!
Has anybody out there had an issue with this ? I don`t know how common this is...I might have been just unlucky !! I would have expected that the Disco would do high k`s ( high 200`s into 300`s) with out too much drama. Anybody share your thoughts, and has anyone got the 3.0 t diesel 8 speed with high k`s without too many dramas.
There are not a lot of options out there for good 3.5 tonne tow wagons.
Cheers
pjgrandad

I too have recently suffered a similar problem with my 2016 Discovery4. Went into limp mode on Rainbow Beach. I was told primary turbo and accuator arm. All cover by warrenty and whilst Land Rover did look after me in the end it was like pulling teeth getting someone in customer service to own and action the issue. Holiday ruined!
Yes I have no faith in the vehicle I have aspired to own and a brand I believe was the best.
Other issues have included
-3 days old the drive shaft dislodged
- Entire brake pedal box also needed to be replaced.

zero faith and if I wasn’t in a lease I would be selling it now, instead I have to wait for a year or so, to get out of this lease

Hi

Getting back to the original story.
My MY12 3.0SE had the same issue nearly 2 years ago and the dealer started to head down the broken Turbo path as well. My old Technician brain kicked in and I stopped them and asked if the turbo is ok for a while every time i restart it then its not the turbo. Suffice to say the issue was the actuator for the LHS turbo which is down low on the RHS. They have the ability to do a pathway check and operate the actuator via their swanky scan tool while stationary.

Not sure if there's been a change in later models with the actuator power source but my unit is vacuum powered and the diaphragm pushed a steel pin into a steel sleeve. Because its down low it gets wet and rusts up. The replacement units (I believe later models have this) are a steel pin into a bronze doped sleeve. It can still stick if dirty but should not rust.

The interesting outcome for me I believe this issue is registered as a known issue and a bulletin issued and LR has spares on the shelf.

So.... PJGRANDAD. Don't lose the faith, my Disco has done +40k since with 22k of that last year in WA, towing including Gibb R Rd, Pilbara, Cape Leveque Tanami etc. No issue since. Heading for 170k next week 6.5years of great driving.

Remember, if you use your 4WD as a 4WD it will need work from time to time.
I feel sorry for All those folk out there esp. with LC200s that spend all their days on the black top and all their evenings washing their clean cars.
Off course they can argue their cars don't break.

Lockers