Thread: Need to restore faith !!

The most dangerous misinterpretation of “for life” is to assume it means the life of a human/the equipment.

For life actually means the expected life of the product it refers to.

Some examples:
Coil springs - expected life 40,000km (without sag)
Shock absorbers - between 50 & 100k km
Gearbox Oil - 80,000km or 8 years

Essentially clever marketing

Originally Posted by Ean Austral

I hate reading stories like this. Car tows a offroad van 19,000ks and altho the last 200ks were not faultless it made it home, and then thru what seems like a incompetent dealer someone is questioning the vehicle.

You should be complaining to L/R Australia, especially if what Tombie says is true and the 12v actuator motor can be replaced separately. I would have thought the dealer would have needed to consult with you first before getting the approval to replace the non faulty turbo.

I hope your faith gets restored in the car as it sounds as tho your trip would have been a good one. Been there - done that. Ready to go again . . sooo good

Cheers Ean

Hmmm! I have almost the same model '12 SE, just a few less k's. I get the red dash light warning occasionally but no limp-mode. My IDD defines a drop in LH turbo pressure. But we have yet to get to the dealer . . . and I don't have a huge amount of faith in them anyhow. A previous service re the brake linings being worn . . . . "bring the vehicle back in 5000k and we'll change them all" it was BS, I actually took the time to measure them because I can change them myself.


Re turbo issues . . . . another similar one. My sister and BIL have a Rangie that went into limp. They saw their faithful LR repair dude (private business). He went to great detail to get the exact engine manufacture date and the computer had defined the problem being a turbo . . . he gave the matter great thought and before jumping in the deep end, decided to clean everything thoroughly in situ. He was unable to see anything untoward, but his thorough cleaning fixed the issue. He could not explain exactly where the problem had been. His fee . . . . . $600.

LRA . . . listen to your customers. It takes 2 years to win a customer . . . . 2 minutes to loose them.

Cheers
Salt grinder

Originally Posted by Tombie

The most dangerous misinterpretation of “for life” is to assume it means the life of a human/the equipment.

For life actually means the expected life of the product it refers to.

Some examples:
Coil springs - expected life 40,000km (without sag)
Shock absorbers - between 50 & 100k km
Gearbox Oil - 80,000km or 8 years

Essentially clever marketing

I would say not very clever at all. From what I have read both here and the UK forum , it has cost L/R in the long run as plenty have said never again after having to fork out big $$ because they believed the marketing spiel and it ended up hitting them in the hip pocket.

Maybe car makers don't look for repeat customers so are happy with this approach , certainly not the way I would approach it.

Cheers Ean

It’s not only LR that do it..
And both LR dealers I’ve dealt with are very clear about servicing the Transmission around the 80k mark..