I emailed JLR Australia and the ACCC on 11-10-2018 asking about this, and will JLR Australia be doing the same?
I received the following reply from the ACCC on 12-10-2018. No response from JLR Australia yet.
”Thank you for writing to us about Jaguar Land Rover. We have recorded the details of your report. We can offer you information about recalls and where to go for assistance. If you are concerned, you should contact your manufacturer.How to resolve your dispute
You should contact the seller to explain the problem and the outcome you want. If you are unable to resolve your issue by speaking with them, put your complaint in writing – that way the seller is clearly aware of the problem and what you want, and you have a record of your contact. You can learn about writing a complaint letter and use our complaint letter tool on our website.
If this does not resolve your dispute with the seller, you can contact Consumer Protection Western Australia. As your local consumer protection agency, Consumer Protection can help consumers resolve some disputes. Find out more about how to make a complaint to Consumer Protection on its website.
If Consumer Protection can’t help, you may need to take your complaint to your state or territory small claims tribunal.
Safety concerns
If you are concerned about the safety of your vehicle, you can report your vehicle safety concerns to the Department of Infrastructure, Regional Development and Cities (DIRDC). DIRDC is responsible for administering vehicle safety standards.
Product Safety: Recalls - consumer
You can check for recalls on the Product Safety Australia website. If a product you buy is voluntarily recalled, remedies are set out by the supplier. The supplier will generally:
- give you a refund, or
- give you a suitable replacement product, or
- modify or repair the product.
You should contact the supplier directly to find out what applies in your case.
A minister can also order a recall.
Product safety recalls do not expire. If you own a product that is the subject of a product safety recall, you should return the product regardless of how long ago the recall started.
We do not normally conduct recalls. We monitor and audit recalls, and work with suppliers to make sure the recall is effective. Depending on the product being recalled, a specialist safety regulator may monitor a recall.
We have recorded your report
We appreciate you reporting your matter to us. All information is potentially valuable to help us identify trends and where we can most effectively direct our resources, so we encourage you to report any behaviour or business practice that is concerning to you.
What the ACCC does with information from reports
The ACCC focuses on enforcing the laws we administer in circumstances that have the potential to harm the competitive process or result in widespread consumer or business detriment. We use reports received from the public and small business, as well as other sources of intelligence, to inform our work. When the ACCC takes action, it is to remedy market problems; we are not a complaint handling body and don’t resolve individual disputes. You can read more about how we prioritise our work and what we can and can't do for consumers on our website.
We hope the information we have provided today is helpful.
Yours sincerely”
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