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Thread: Breakdown two weeks after last service and warranty end - should LR be gracious?

  1. #21
    Join Date
    May 2009
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    3,397
    Quote Originally Posted by johntins View Post
    Sure, but try and get the ACCC to act on a personal claim. They will ALWAYS refer to the State system, and consumer law is ALWAYS State based. I have two family members highly placed with CAV. They tell me this stuff every day. There isn't even a system to make a claim to the ACCC as an individual. Give it a try someday. If you are BHP they may listen.

    The ACCC will act ( maybe) if GMH fails to pay super to 10,000 workers. They are not going to follow up on a single person's warranty claim.
    I'm not saying they necessarily act on your behalf, but they will if enough people report a similar thing.

    I have used the ACG in the past(reported a business) and just last week, after trying at the retailer end, called up the head office of the retailer that didnt want to play ball, explained my rights under the ACG and after some hagling got my bike fixed at the store closest to me, not the exact one I purchased at and without the labour they wanted to charge me (within warranty period)

    I was even within my rights to request a replacement or a refund due to the level of issue, but was happy with a repair this time.

    Companies know the ACG and will usually act if someone knows it, mentions their rights etc.

    They generally don't want the bad publicity of not allowing people to exercise their rights under the ACG and ending up on a current affair. But as we know there are exceptions.

    The state based systems mimic the ACCC for ACG generally.

    Heres NSW

    https://www.fairtrading.nsw.gov.au/b...ies/warranties

    I agree you will have better luck dealing with fair trading for example then ACCC so i agree on that point.

    The important thing to remember is to know your rights under ACCC's AGC.

  2. #22
    Join Date
    Mar 2016
    Location
    Perth
    Posts
    1,780
    Because the ACCC has been really active on the Discovery crank failure issue .....
    At least weíve seen two other governmentís consumer affairs act, not our ACCC.

    Yes I do agree itís still up for debate how many are affected to warrant their interest
    2010 TDV6 3.0L Discovery 4 HSE
    2007 Audi RS4 (B7)

  3. #23
    Join Date
    May 2009
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    3,397
    Quote Originally Posted by DiscoJeffster View Post
    Because the ACCC has been really active on the Discovery crank failure issue .....
    At least weíve seen two other governmentís consumer affairs act, not our ACCC.

    Yes I do agree itís still up for debate how many are affected to warrant their interest
    It would have to get to Hilux DPF level to get ACCC attention, if there is only a few cases, best to go to state based (fair trading) etc

  4. #24
    Join Date
    May 2014
    Location
    Point Cook, VIC
    Posts
    618
    Quote Originally Posted by dukemasterpro View Post
    Thatís itís Tombie- Aug 14 build Oct 14 delivery then I had 2 years warranty on top as additional cost to take it till Oct 19.

    Itís an Allianz policy though, would that make difference to how a warranty repair and claim would be handled vs something inside the original 3 year warranty?

    Itís not a huge amount of money in the grand scheme of things but nonetheless I had paid for this additional peace of mind and being 2 weeks since expiry, last LR dealer service and low kmís for a typically long lasting item.

    Who to press on this the LR dealer, JLR or Allianz?
    Do post the outcome dukemasterpro - been several posts like this but don't often hear how it works out. You always want to start out negotiating in good faith and try to avoid demanding your rights unless it does not work out. Also have to remember in the end - someone has to be out of pocket - either yourself, the dealer, or the insurance company (forget JLR). Your relationship with the dealer will be the most important one.

  5. #25
    Join Date
    Apr 2008
    Posts
    126
    Quote Originally Posted by DiscoDB View Post
    Do post the outcome dukemasterpro - been several posts like this but don't often hear how it works out. You always want to start out negotiating in good faith and try to avoid demanding your rights unless it does not work out. Also have to remember in the end - someone has to be out of pocket - either yourself, the dealer, or the insurance company (forget JLR). Your relationship with the dealer will be the most important one.
    Will do once the parts arrive and the works done, change Of warehouse in Melbourne and last weeks public holiday not ideal timing.

    Have been given an Evoque for a couple of days which is new and I suppose but itís not a Discovery.
    Conversation I had with the Service Manager to raise my concerns was positive and something Iíll follow up on next week to see where their discussion internally at the dealership / JLR has gone.

  6. #26
    Join Date
    May 2009
    Posts
    3,397
    Quote Originally Posted by DiscoDB View Post
    Do post the outcome dukemasterpro - been several posts like this but don't often hear how it works out. You always want to start out negotiating in good faith and try to avoid demanding your rights unless it does not work out. Also have to remember in the end - someone has to be out of pocket - either yourself, the dealer, or the insurance company (forget JLR). Your relationship with the dealer will be the most important one.
    Agreed however, Dont forget JLR, they are the ones legally responsible according to the ACG at the end of the day Breakdown  two weeks after last service and warranty end - should LR be gracious?

  7. #27
    Join Date
    Apr 2008
    Posts
    126
    So got my vehicle back today finally as there had been delays in getting the parts up from Melbourne ( logistics issues affecting all dealers ).

    Happy to say the service team fast tracked the work to get the job done today as I had a weekend trip planned and also off today to coordinate pickup and rental vehicle return.

    At the dealer they said they have a backlog of jobs in the workshop so my parts arriving and the work complete the same day a bonus given it was longer repair.

    In the end LR came to the party on the invoice covering the water pump which knocked 39% off the repairs. I couldnít really argue with that given the circumstances and the service department were empathetic of the situation. Well played by the dealer and JLR.

    Overall a good outcome, some expense my end still to wear but now have a new water pump, accessories belt and pulley and back on the road again.

    Have to say after a couple of days getting used to the loan vehicle I ended up enjoying a different driving experience.

    Was a P200s Evoque, <8500kms on the clock and whilst it wasnít loaded with options i did appreciate vs the Disco things like CarPlay and the updated display technology and lighter, responsive steering and strong brakes.

    A good car for the city but less practical ( for me ) without at least a roof rack or tow bar for my bike rack. It had a full glass roof which was nice to look at but in todayís 37 degree heat the air con not as efficient as the disco with rear ac Optioned.

    It would definitely would not have been good for the planned camping trip this weekend - though the delivery driver who brought it to my work on Friday did say that he could organise a larger vehicle should the repairs have taken longer. No bother since the rental company are billing JLR for the rental.

    Allís well that ends well. Appreciate the support and advice given. Goes to show if you donít ask you donít get. Hopefully wonít need any more of the ďfreeĒ LR Assist cover for a while!

  8. #28
    Join Date
    Jan 2007
    Posts
    546
    Good outcome and good customer service too.

    Worry that parts took so long tho....I understand they have moved to a new wharehouse in Melb and not taken care of logistics. I'm waiting on parts and Tilfords said the usual over night delivery is blowing out to a week....and longer!! Overseas parts delivery is in even more chaos they said.

    Just my luck...daughter has cancelled riding comp this weekend and is not happy with Dad😐

    Well done LR😇

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