Engine Failure on 3.0lt SDV6 help.

Where are all our consumer protector laws and their highly paid people when things like this happen? Totally disgusting and these sort of stories keep me a bit on edge about the longevity or otherwise of a vehicle I love driving. Mines os on 92K and a few months over 4 years old and serviced every 10K but never at the stealers after a nasty experience with a new Td5 Defender years ago. Would that count against me in any similar situation? I bet it would once their lawyers got hold on that info. regarding servicing.
Good luck to all those who do suffer these shocking failures, although not many in terms of percentages of owners, it's enough to make others worry just a bit.....
AlanH.

I know that it's hearsay, but a recent video from that 4WD mob stated that Mitsubishi had some casting issues on the block of certain engines. Some vehicles were up to 9 years old and had maybe 300,000 km on them, and Mitsubishi was replacing the engines. If so, then JLR should hang their heads.

Perhaps some research into this, and if it's factual then include that in your various correspondences.

Start about 16 minutes in:
https://youtu.be/_vFGcfKQ_8s

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Originally Posted by link

we just had the same issue. 125k on the clock, bought from LR used with 35k, regularly serviced - mostly at LR but once elsewhere, just out of warranty. Started making a knocking sound on the way to the grocery store. Made it home and had NRMA come out to take a look and they had it towed to LR. I'm told crankshaft and total engine failure and $50k for a new engine. We have 4 kids and now have to go buy another 7-seater immediately in order to get by. Anyone have any suggestions on the approach to take with LR? I'm just astonished they can be allowed to do this.

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Suggest you quote the Service Bulletin numbers (as well as the failures here in Aus and o/seas including recalls in other countries etc) to your LR dealer and ask them on your behalf to make a pro rata claim to LRA.
Mention that you want this to happen and get a response from Land Rover Aus prior to you bringing in your lawyers and ACCC........

Not LR related and nowhere near as expensive as a new engine but we had lots of problems with a new caravan and had no decent responses from either the maker, nil response, or dealer from whom we'd bought 3 vans over the years. Dealer couldn't have cared less and as far as the maker was concerned, they were in Melbourne and we were in Perth and they had our money in the bank.
I tried consumer affairs here in Perth and the first reaction from one of their officers was that he was "reluctant to approach Mr ***, the dealer, as he was an "icon of the industry"!
My response was robust as they say.
But the seat polisher did contact him and we got partial satisfaction but as the problems with the van grew the less they wanted to be involved so I took action through the small claims court. Took a letter to the dealer stating what action I would undertake if he didn't respond and I swear tears sprang to his eyes as no one had ever done such a nasty thing to him before. :)
The maker responded very quickly and we got what we claimed for but as I said it was a much smaller thing than a new engine.
But worth trying although I feel LR are well used to not responding and their lawyers have all the answers to claim negligence on the part of the owner etc.
Not nice and it makes me a bit wary of continuing ownership of the beast although I love it. :(
AlanH.

PS. Apart from that bloody useless EPB that is. :)

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Originally Posted by link

we just had the same issue. 125k on the clock, bought from LR used with 35k, regularly serviced - mostly at LR but once elsewhere, just out of warranty. Started making a knocking sound on the way to the grocery store. Made it home and had NRMA come out to take a look and they had it towed to LR. I'm told crankshaft and total engine failure and $50k for a new engine. We have 4 kids and now have to go buy another 7-seater immediately in order to get by. Anyone have any suggestions on the approach to take with LR? I'm just astonished they can be allowed to do this.

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With 125k on the clock I would be very surprised if LRA don't offer some form of assistance but it will depend on how forceful you are. You may have to get strong with the help of a lawyer and not back down.

Having said that, in the event you are unsuccessful with LRA, you would not need a $50k engine as that would have all ancilliary components such as turbochargers etc which if cleaned out to remove any debris from the failure, yours would not need replacing. An exchange reco engine would be ok and your repairer changing over all components. Injectors, turbos, water pump etc. The cost would be considerably lower.
Good luck with it and LRA anyway!

PS. Be satisfied in yourself that your LR dealer is trying hard enough for you and actually conveying to LRA your knowledge of Service Bulletins, O/seas recalls, previous Aussie failures, etc.

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Originally Posted by Discodicky

Suggest you quote the Service Bulletin numbers (as well as the failures here in Aus and o/seas including recalls in other countries etc) to your LR dealer and ask them on your behalf to make a pro rata claim to LRA.
Mention that you want this to happen and get a response from Land Rover Aus prior to you bringing in your lawyers and ACCC........

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I'm still at JLRA for a replacement engine, They are very resistant to come to the party even with all the evidence I have on my failure and all other failures both here and O/S.

I went to the ACCC and was redirected to Consumer Affairs who then advised me to go through VCAT here in Vic.
Consumer affairs deal with bigger fish and VACT work with small claims. ( Well, here in Vic anyway )

The chap I spoke to in Consumer Affairs was really helpful and advised me on how to approach VCAT and that he was of the thinking that with what I had shown him VCAT would see that 59K on an engine would be seen as NOT FIT FOR PURPOSE!

I hope he is right.

Just waiting now for my case to come up with a 8 -14 week wait for a hearing.

Fingers crossed.

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Originally Posted by AS355

I'm still at JLRA for a replacement engine, They are very resistant to come to the party even with all the evidence I have on my failure and all other failures both here and O/S.

I went to the ACCC and was redirected to Consumer Affairs who then advised me to go through VCAT here in Vic.
Consumer affairs deal with bigger fish and VACT work with small claims. ( Well, here in Vic anyway )

The chap I spoke to in Consumer Affairs was really helpful and advised me on how to approach VCAT and that he was of the thinking that with what I had shown him VCAT would see that 59K on an engine would be seen as NOT FIT FOR PURPOSE!

I hope he is right.

Just waiting now for my case to come up with a 8 -14 week wait for a hearing.

Fingers crossed.

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I hope they are quicker than QCAT in Qld.

I went through them to sort something, nothing to do with a vehicle, and it took two years to get it sorted,luckily, in our favour.

They were an absolute PITA to deal with, and so slow at doing anything it was absolutely ridiculous.

Good luck with it all.

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Originally Posted by AS355

I
The chap I spoke to in Consumer Affairs was really helpful and advised me on how to approach VCAT and that he was of the thinking that with what I had shown him VCAT would see that 59K on an engine would be seen as NOT FIT FOR PURPOSE!

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I find this very interesting. I had two family members very involved with both CAV and VCAT. Usually, at least around three years ago, a case like yours wouldn't get to VCAT. Vic laws are very strong on Fit for Purpose, and more importantly, Implied Warranty. Usually CAV would deal directly, rather than refer to VCAT.
Do you have a CAV case number? I reckon you should recontact CAV and ask for a higher up than your first contact to look at the issue. VCAT carries some clout, but it is simply a tribunal, and you are simply a person. It's difficult to get your point across. CAV has far better ways to exert pressure on LR than you do.
Just my two bob's.

Good luck. Squeaky wheel, and all that.

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Originally Posted by link

we just had the same issue. 125k on the clock, bought from LR used with 35k, regularly serviced - mostly at LR but once elsewhere, just out of warranty. Started making a knocking sound on the way to the grocery store. Made it home and had NRMA come out to take a look and they had it towed to LR. I'm told crankshaft and total engine failure and $50k for a new engine. We have 4 kids and now have to go buy another 7-seater immediately in order to get by. Anyone have any suggestions on the approach to take with LR? I'm just astonished they can be allowed to do this.

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Hi Link

It's probably a bit late , but I had an almost identical event 125K/ 2 months out of warranty, around 18 months ago, and dealt with the dealer and JLR customer support on it , PM if you would like to know anything about our experience and end result.

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Originally Posted by AS355

Hello all,

I'm over from the Rangie side looking for some help.

Last year I had my SDV6 engine in my RRS fail at 59k with a bearing failure and have since then been trying to have LRA / JRA come to the party with an replacement engine as I am of the opinion that 59k from this modern diesel it just not good enough and given the history I have found with these engines I believe I have a very good argument for a replacement engine.

I am looking for a bit of help here for at least 3 names of others whom have had the same issue, i.e.: early engine failure of their 3.0lt engine.
I am looking at going to LRA / JRA one more time with a list of information about their engine failures.
There is so much on the internet about their failures that it is quite unnerving just how many there has been both here and overseas.

If this last ditch effort with them fails I am looking at going to a couple of media outlets and try to apply some pressure through them as I have connections with them.

So if anyone would like to put their name up that would be of a great assistance.
This for manly the media as they like to have at least a few other people to interview.


Thanks all:
Glen

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This was us today...
After a catastrophic knock, shudder, stop on the way home from the coast last Thursday, we found out today that our 4yo, 122k km HSE 3.0L turbo diesel will need a total engine replacement, quoted at around $55K...

We have made a phone call to LR... obviously.

Happy to discuss further. We are still in shock.